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VP crashed again!
February 4, 2012
6:15 pm
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jmgazer
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I have WIN7 64bit with an ATI Mobility Radeon HD 4200 card which works fine with VP 217. I occasionally get screen flicker with other programs, not VP, and fiddled with drivers, then suspected shared memory. Mem test showed ok, but when I swapped memory modules (2-2 gig) it seemed a little better, but still occasional flicker. I suspect manufacturers modify drivers somewhat for their products. Very complicated this!

Jim

February 4, 2012
4:33 pm
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S!G
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I have VP 2.19 on a Win7 64 bit system running. I have the graphic card drivers that came with the PC installed.
This is a stable system.
Every time, I try to update the nvidia driver, the graphic driver crashes the PC.

¡¿ʎɐqǝ ɟɟo pɹɐoqʎǝʞ sıɥʇ ʎnq ı pıp ʎɥʍ

February 4, 2012
6:34 am
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David
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Of course I have to be the one to throw the monkey wrench in here!!! I'm running the newest version of VP on a Gateway with an Intel Video Card in Windows 7 - 64bit and it is running just fine. As far as it slowing the machine down, yes it takes a while for it to start; but I normally have 5 or 6 programs running at once anyway and I do it with VP with no problem... I also run in on a Vista Machine and an XP machine...

David


 

 

 

February 4, 2012
5:01 am
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phild31
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Yeah, I'm running 32 bit XP on one laptop and 32 bit Vista on this one.

Hopefully they won't disintegrate any time soon.

When in trouble or in doubt, run in circles, scream and shout

February 4, 2012
4:54 am
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Morel
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Program security issues on Win 7, 64 bit OS are much more stringent than the old XP 32 bit. UAC settings being the biggest blockade. It is a pain to make any program changes when UAC is turned on. The list of cooperative programs with UAC activated seems to be rather small.

BTW...I'm still running 32 bit XP. (and will be until it disintegrates)

February 4, 2012
4:40 am
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phild31
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Wow, other people hating on VP?

The problems start when I try to use VP to handle geocaches.
When I stopped trying to sinc the Explorist with VP and never, ever transfer geocaches back & forth between VP & the Explorist, then VP works fine for me.
No crashes, no problems at all.
I use PQs or GSAK to load VP.
I use GSAK to load the Explorist, I never use VP to load geocaches to the Explorist!
VP will transfer maps, tracks and routes to & from the Explorist with no problems but as soon as any geocache files are transferred trouble starts.

And the Explorists will only show caches as 'found' that are marked, by you, as found on the unit.

When in trouble or in doubt, run in circles, scream and shout

February 4, 2012
3:31 am
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denisetdoris
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No it shouldn't. And furthermore, has anyone EVER seen a Single Program bog down your PC as much as VP ? I mean, just TRY to switch between windows when VP is open (GC.com, VP, Google earth, for example) and it's like someone threw the anchor overboard and everything comes to a crawl. Once VP is closed everything just picks up as normal. Furthermore, Task Manager doesn't indicate that the processor or memory is working any harder than any other time, it just snails along when VP is open. There's something I'd like having 'splained to me sometime.

Denis Gionet, OGA Executive Member - Northern Ontario.

February 4, 2012
2:33 am
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jmebd
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I too have been having a bit of a bad rash of luck with Vantagepoint. MOST of the time it goes fine but I've been trying to get some old caches that I've already found onto the unit and of course they are marked unfound, whereas vantagepoint has them as found, yada yada yada...

Long story short....I've just tonight had the problem resurface and I can't pin it down to a SPECIFIC file (because of my lack of patience I'm sure...sorry all) but I got frustrated from getting the Not Responding and shutdown crap again ONLY when I connected my GPSr (x710 unit) to the pc whenever I had vantagepoint running or started after connecting (didn't matter it still dies very quickly). Anyway, I just went into the unit and deleted ALL pictures under the Media/Images/geocaches folder first off. Then went and deleted the good ole ugds.bin (or whatever it's called) file and then also removed ALL geocaches and ALL waypoints. Then, WITHOUT removing the unit from the pc I immediately restarted vantagepoint and WALA...it freakin magically works again just like before. Hmm...WITHOUT having to delete the USR1 folder from MyDocs.....

How's that for ya?? Something isn't jive-in in the file system somewhere on the unit and vantagepoint evidentally knows it or has some type of memory or something....

Mine is fine again for now...sucks having to manually delete all that crap tho...I know it only takes a second or so but really? Should vantagepoint be that darn finiky???

January 30, 2012
9:30 pm
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David
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Ok - I know that this isn't going to be the answer that you're wanting, but Richard at Magellan knows of the problem. Appearently this is showing up with Win7-64 and certain video cards when Service Pack 1 is for Win7 is loaded. At this time they are not sure why this is happening, but they are working to resolve this issue.

David


 

 

 

January 30, 2012
7:13 pm
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Team Hildy
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aaaaannnnddd, it's down again :/ It's the same as always. I went geocaching, connected my GPSr, started VP, and got the stupid "vantage point has stopped working" message. Is there a way to make it generate a dump file I can send in or something?

January 20, 2012
9:12 am
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Team Hildy
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Thanks again for all of the input. I have tried deleting the user files in the past with no luck. Just for kicks I tried it again, and it seems to be working for the moment. I even "found" another cache for test purposes, reconnected, and didn't get a crash. I don't know what's different this time over last, except that it is working this time. If I get time to do some caching tomorrow I'll try another test with VP.

I do have a Maps4me topo on my unit, and all of the U.S.A. topos from Maps4me enabled in VP, as well as the basemap that came with my GPSr.

I'm running Windows 7
Intel I5 M480
4gb RAM
64bit OS
Radeon HD 5650

The video driver is up to date and Windows Update is run regularly.

January 20, 2012
4:20 am
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Morel
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It is slow...must be effects of SOPA! :angry:

January 20, 2012
2:06 am
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Jaker
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dwcarr1, probably not the developer stuff on your computer.
This forum is very slow right now!

Jaker

January 20, 2012
1:59 am
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David
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Let me get with Richard and see if there have been any other reports of this version crashing. Before, with the prior version that had been several and there was a known bug with customer/user made maps. Either way I will inform him of the issue, because I know that they're working on VP right now so hopefully they can figer something out.

David


 

 

 

January 20, 2012
1:28 am
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pprass
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dwcarr1 wrote:

.. Are you running any maps that are not Magellan authorized maps?...

If that question is directed to me, then the answer is no. The only maps that I have on VP are the ones that came with the 610.

And btw - thanks for your explanation, but no need to apoligise.

January 19, 2012
11:24 pm
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David
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Ok - first of all, I won't apologize for Magellan support - it is what it is.

However, I will say that the two guys that monitor this forum, which are the two top guys in the outdoor department of Magellan, have been out of the office since Christmas. No, they're not goofing off, but during the month of January they're bombarded with several trade shows, but they will be back in the office next week.

As far as the answer to your problem - I do apologize for that, because I actually posted the answer/reply a few days ago, however, I now see that it never made it onto the board. Actually, this is the second time I'm trying this post. Unfortunetly I've been having some issues with the forum including my RSS reader dumping the feed and the forum being slow and unresponsive; however, I don't believe any of this is on the Craig's side - but rather something going on with some of the developer stuff on my computer. So, again I apologize.

I do have one guestion though. Are you running any maps that are not Magellan authorized maps? I need to know that in order to forward your issues to Magellan.

Thanks,
David


 

 

 

January 19, 2012
10:18 pm
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pprass
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Thanks for passing that information on Hoyks! This morning I couldn't even start VP without it crashing. So I found the "user1" file, deleted it and all is fine again.

btw - so much for Magellan staff keeping an eye on this forum. If they were wouldn't they simply tell us of this quick fix?

January 19, 2012
1:03 pm
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jmebd
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I just wanna drop a couple cents into the bucket on the 64 bit OS too. I also am running a 64 bit version of Windows 7 and have until recently, with only 1 episode, have ran without flaw the 2.17 & 2.19 versions of VantagePoint. Like I said in my earlier post that everything worked great until I re-made a query for an area I already had marked as found but Vantagepoint didn't "see" them as found. Crashed after hooking up my GPSr just after doing the import of the query. That's the only thing I changed was a query import and tried to do a sync to put it onto my 710. Got to loading the images of the caches area (LOTS to load) and stopped responding and crashed. Oh well....removing the directory works for me sorry if it didn't help anyone else.

January 19, 2012
8:42 am
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Hoyks
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I was having all these issues, so I sent a eMail to Magellan support in the hope that I would actually get a reply, and to my great surprise I not only got a reply, it worked! I didn't have to reinstall VP or anything. :cheer:

Below is the whole reply, but the quick and dirty way to fix it is to close VP, do a search on your computer for a file called user1 that should be a sub folder, or at least associated with VP and delete all of it. My user1 wasn't where he suggested it should be, but I found it and killed it off anyway.

Run VantagePoint, connect GPS and everything should be sweet B) .

It even let me upload and run the World Edition Premium Basemap off the 510 GPS which is outstanding!

Hello,

Thank you for contacting Magellan Technical Support. Our sincere apology for the delay in responding to your email. As I understand, you are inquiring if there is a current fix or update with the Vantage Point software as the software crashes when you connect or sync your Explorist 510.
We apologize for this concern. What we can mainly recommend is to reinstall Vantage Point, please use the latest version of the installer from the website.
http://www.magellangps.com/VantagePoint
As alternate, try also to delete the user1 folder only from the Vantage Point root folder.
C:Documents and SettingsusernameMy DocumentsVantagePointUsers
Once you have deleted it, try to launch Vantage Point again. It will create a new user1 folder.
Try to check also if software components are updated. Make sure to have DirectX 9 and .Net Framework 2 and also verify the you has the latest video drivers. You can perform a windows update (run by opening Internet Explorer>Tools>Windows Update. After making sure these are met, please try to uninstall and re-install VantagePoint.
For additional information, you may also contact us through our phone support. The number is 1-800-707-9971, from 6am to 5pm PST (Monday to Sunday). Choose option 3 for technical support then choose option 2 for Explorist and Triton units.
We do hope that the provided information somehow address your concern. Do not hesitate to email us back so that we can further assist you. Should you require further assistance about this or any other concerns with your Magellan unit please visit our website and review our extensive Self Help knowledge base (www.magellangps.com).

January 19, 2012
6:45 am
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Team Hildy
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No, I haven't tried reinstalling the OS on the 510. I have, however, deleted all of the cache files that were stored on it. After a fresh reinstall VP doesn't seem to have any problem with connecting to the 510, syncing caches, etc. It's only when I go out and find a new cache that it has a problem.

EDIT: I found a new way to make it crash. When I click on the pocket query screen and login, I get a list of my pocket queries with check boxes next to them. As you know, sometimes the PQs in that list are out of date, and no file is available for download (6 days after it was last run). Trying to select one of those queries should generate an error message. Instead, it's giving me the crash. This is WITHOUT a GPSr connected.

I don't know if that info helps or not. I'm just trying to provide as much detail as possible to help the people with the big brains at Magellan diagnose the issue and come up with a patch. Connecting the GPSr with new "found its" on board, manually checking for VP updates, and attempting to put a check in the box next to a query that is too old for the file to exist on geoaching.com anymore. Is there some function that would be called by all three of those actions which could be the culprit here?

January 19, 2012
6:10 am
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ShortcutHicksy
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I’m running 64 bit Window 7 for some months without any interworking problems between VP and 710.

Maybe it is not a PC/VP problem but some corrupted files in your 510. Have you tried reinstalled the 510 software.

Graham.

January 19, 2012
5:41 am
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pprass
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I'm finding that VP crashes on me every time I try and delete a geocache! I run a new 64 bit computer btw. IT was also crashing on me when I was loading maps from my 610 into VP - but the next day after shutting down the computer, it all worked flawlessly?
Very unpredictable :huh:

January 19, 2012
4:16 am
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denisetdoris
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A couple of the forum users are Magellan Insiders, one of which lives near Magellan HQ and frequently reports issues to them. In fact, at least one of the Magellan crew is a member and reads the forums on a regular basis.

You'll not likely see another product that has a closer relationship between the company and the user as this one. We're grateful for the efforts of David and everyone else that's helped so much to bring forward a better product from the input we provide as users of that product.

Is there any way you can downgrade to 32-bit OS on your machine ? I know it'd be a serious step backwards for the computer, but might at least function better.

I was sure there was another way to run Windows in a different mode for exactly this purpose. Apparently not. BTW, does it make a difference if the unit is connected first, and then open VP ?

As an alternative, do you have an older version of VP that maybe would work with your computer ? Stepping backwards a version or 2 has helped the odd user here and there with issues. Another issue some have had was having the computer shut down when viewing certain maps (my laptop, for one) and was traced to the Video Adapter's driver being the cause. A more recent driver from the Adapter's manufacturer site (Intel) was the cure for my laptop and at least one other that I've seen, and maybe others.

I wish you luck in finding a solution.

Denis Gionet, OGA Executive Member - Northern Ontario.

January 19, 2012
3:52 am
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Team Hildy
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Very good idea, denisetdoris. It didn't work, unfortunately. All it did was generate a security popup every time I start the program. VP only crashes if my GPSr is connected. It will still start if the GPSr is not plugged in, but it will crash if I try to search for updates. I'm running v 2.19 btw. Well, I have v. 2.19 installed. Saying that I'm "running" it would be a bit of a stretch at this point.

Thanks again for the help! Are any of you from Magellan? Do they monitor their bugs forum here?

January 19, 2012
3:41 am
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denisetdoris
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Wasn't there some discussion about running VP in Compatibility Mode ? I think it's possible... Maybe open VP like this, just for kicks...

Start - Programs - Magellan - Vantage Point --- Right Click- Properties... Compatibility, and try running it in XP or Vista mode. Maybe Windows will modify some settings for running the program and whatever is causing the crash might be disabled. Might be a waste of time, but for the 15 seconds it'll take to try, it might work too.

Denis Gionet, OGA Executive Member - Northern Ontario.

January 19, 2012
3:04 am
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phild31
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I haven't had any crashes with Version 2.19 but I'm using a 32 bit system.
Vantage Point is an old app that MITAC inherited when they bought Magellan.
Their priority has been the new Explorist line but I'm hoping they can improve VP one of these days.

Even if VP works you will be better off using GSAK for cache management anyway.
I use VP for the maps, tracks and to see the caches on the maps, but not to manage my cache files in any way.
GSAK gives you so many more options and it will load filtered cache files straight to your 510.

You can load your 'found' caches straight to GC.com with the 510.

When in trouble or in doubt, run in circles, scream and shout

January 19, 2012
2:31 am
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Team Hildy
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Jaker, I took VP lite out of my startup tab, and that didn't help the situation.

jmebd, Before reinstalling I did a search for anything with magellan or Vantage Point in the name and deleted it manually (after doing the uninstall). Still, I went and deleted that folder again, as you suggested. I connected my 510, started up VP, and it worked perfectly. It prompted me to upload my current batch of found caches from earlier today. Then I had to reload my basemap and all of my PQs. All good so far. Then I disconnected my GPSr, shut down VP, and marked a new cache as "found" on my GPSr (yes, an armchair find!). I plugged in the 510, got it all connected, and then launched VP. Same old error.

It apparently just can't handle it when I find new caches.

I've already deleted the "airmchair" cache btw.

Thanks to everybody for your help. I'll look into the 64 bit issue. I can't imagine that any corporation would put out a pc program that isn't 64 bit compatible in this day and age, but I'll look into that one a little further after dinner. If they actually did that, then it looks like it's GSAK for me.

January 19, 2012
2:23 am
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Jaker
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I am running VP v2.19 on a 64 bit version of Windows 7 without any problems, so far.
Having said that most of my VP use has been transferring routes and tracks and very few caches as I have only had my unit since December and there is a good depth of snow here (North-Eastern Ontario, Canada) and it is quite cold.

Jaker

January 19, 2012
1:59 am
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denisetdoris
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I believe that VP is NOT Windows 7 64 bit compatible !!! I could be mistaken but I thought I remembered other users of VP with that software that had issues that couldn't be worked around. Do a search of the forum and I'm sure you'll find the posts I'm thinking of.

As a sidenote, we're just about due for a new laptop, and I'm distinctly buying one with a 32 bit OS, and I don't care if it costs more to get it that way. This is the exact reason I don't want a 64 bit OS !

Denis Gionet, OGA Executive Member - Northern Ontario.

January 19, 2012
12:17 am
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jmebd
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Oh boy do I feel your pain! Believe me, I've had the same problems in the past and it really sucks!

First off...when you say you did a fresh reinstall did you happen to go into MyDocs folder and delete the Vantagepoint directory manually after uninstalling? You HAVE to do that in order for it to work correctly after a bunch of crashes like that. It's been a pretty big problem in the past and nobody has seemed to have been able to figure it out still. I think I had version 2.17 most recently and updated to the 2.19 (I think that's what the newest ones are anyway) and it worked out GREAT for quite some time. That is until recently. We have currently had a revelation here in Indiana about exactly where caches may be placed and without going into too much detail but a bunch of caches have to be removed from a certain area. Ok...so I've had them marked as found in vantagepoint and on my GPSr. Can't remember the EXACT way I had it but on one or another of the two the caches were deleted because I didn't want to look at them anymore on my maps. So, after learning that those needed removed I made a pocket query of that area and placed them back into both units and vantagepoint had them marked as unfound....ok...like I said, I dunno specifics about one or another but then it freakin crashed on me over and over. After MONTHS of working great on 2.17 & then on 2.19 it poops out.

Long story short...nobody knows exactly why it crashes but it has to be something within the MyDocs/Vantagepoint Directory because if you delete the USER folder it works again just perfect....you loose your settings and such but you might try just dumping that single folder inside the vantagepoint directory first. If not just dump the whole directory...uninstalling does NOT remove it.

Sorry for the bunch of rambling but to some of us it really irks our skin to no end to have such a cool program dangled in front of us only to poop out on us so easily. Good luck!

January 19, 2012
12:11 am
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Jaker
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I feel your pain Team Hildy.
I too am running windows 7 with a Radeon display adapter, but not that particular model.
I do not have any crashing problem with Vantage Point when I connect my 610.
However, this is something you could try to see if it helps.
Go to run , type msconfig, and under startup disable Vantage Point Lite and reboot your computer. Then connect your GPSr before starting Vantage Point.
Alternatively, you could just stop Vantage Point Lite from Task Manager and then connect your receiver before opening Vantage Point.
I have Vantage Point Lite disabled permanently from start up and have had no problems so I am just hoping this works for you.

Jaker

January 18, 2012
10:10 pm
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Team Hildy
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I've completely uninstalled and deleted VP and done a fresh reinstall 4 times now. When I connect my Explorist 510 after finding some new caches, VP stops working immediately upon connecting my GPSr to the computer. I just did a fresh reinstall last night and connected my 510 with NO problems. I was able to get all of my pocket queries and then sync the 510 with VP, and everything worked fine. Then, today, I go find some caches, mark them as "found" on the 510, and when I plug it into my computer it crashes VP as soon as I hear the "connected" sound from Windows.

Please, is there any fix for this? When it works, VP looks like a really cool program. I don't want to have to abandon it, but if the alternative is constant reinstalls, then that's what I'll have to do. Is this the appropriate place to get a response from someone at magellan who is responsible for VP?

I'm running Windows 7
Intel I5 M480
4gb RAM
64bit OS
Radeon HD 5650

Windows has determined that the driver for my HD 5650 is up to date.

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