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How About Some Summit and City Map Upgrades?
November 3, 2013
11:49 am
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Peter, Those are great suggestions.  Just the right choice and combination of maps to do the job.

It is surprising that Magellan has not just used the updates from NavTEQ and other maps to do this job.

Probably if they did they would charge us for the updates.

Your methods are excellent and it is a shame that we have to reinvent the "wheel" to do a manufacturers job.

Regards,

JG

 

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

November 2, 2013
8:11 pm
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JungleGhost said
I know that Dave tracks this forum so maybe we can offer you some assistance on who to contact.

Thanks JG - however I am not going to be holding my breath Smile

I think we are all coming up with "work-arounds" to compensate for outdated mapping.
What I have done is to download a fantastic mapping program called Locus Pro onto my tablet.  I then found free Vector maps that are excellent around cities and small towns - but lousy in the bush, so I then found that I could download MapQuest and Bing maps which show every single track and trail in the bush - why Magellan can't get hold of that information and include it in an update is beyond me.

This is not an ideal solution, as I was trying to combine all of my gadgets into one unit - which I achieved when I first got the 710 - ie GPSr, PDA, Camera, TomTom and voice recorder. Oh well - now I have 2 gadgets that I have to keep up to date and powered up which I guess is better than 5!

 

October 30, 2013
3:50 pm
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I'm not optimistic about Magellan ever getting their act together. Frown

But I'm endlessly optimistic about finding ways to fix/modify/repair/improve and understand Magellan units through the efforts of people like Jungle Ghost & the members of this and other forums.Smile

 

It can be frustrating at times, but one device that is handheld, waterproof, dust proof, rugged and outdoors rated that can do everything perfectly at an affordable price is still not available from any manufacturer.

Most new cars come with navigation now, so if it's not on the 710 it should be on the car's navigator.

I have several navigation/driving apps on my iPhone that I use when, rarely, the 710 won't get me where I'm going.

And none of them or my friends new BMW had a two year old neighborhood in Florida I went to last year, just more swamp on the maps.LaughLaugh

 

 

When in trouble or in doubt, run in circles, scream and shout

October 30, 2013
11:57 am
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Phil,  I love your optimism. Smile

Look at the problem as we both can view it.  If it were not for people like us, who would inform the users on how to solve their problems. Cool

Hopefully, Magellan will never figure out what customer service and support really is or we would be out of work.

JG Wink

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

October 30, 2013
11:07 am
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Ah, the joys of dealing with Magellan tech support. Wink

Unless you enjoy being frustrated by the obvious lack of support why bother contacting tech support people that don't know anything about the devices & software they are tasked with supporting? 

 

The email address - [email protected] - is a flat out lie. Yell

There is no customer support at Magellan, over the years that's the one thing that has never changed at Magellan no matter what company is the latest owner of the brand name.

 

The sad thing is that it's the same for computers, tablets, PDAs, GPSr, phones, cameras or any high tech device, all the manufacturers keep pumping out new devices and not supporting existing units with the assumption we will buy new units.

Get used to a drawer full of "outdated" devices that are 3 years old.Laugh

 

 

 

When in trouble or in doubt, run in circles, scream and shout

October 30, 2013
10:31 am
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Peter,

I am sorry to hear about the progress on obtaining new maps.  We have found that our contacts with Magellan have also ceased to exist.

Map upgrades are nowhere in sight.  We have now had to make direct arrangements to get new Specialty maps for the Fishing Hot Spot and Kirsch Hunting Trax software.

I know that Dave tracks this forum so maybe we can offer you some assistance on who to contact.

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

October 30, 2013
2:09 am
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4 months have now passed since I contacted Richard Tinnell regarding map updates - and all I can hear is the wind whistling through the empty corridors of Magellan!

So a week or so ago I called our Magellan tech support to see if there was anything happening with updates since I last contacted them - and after a lot of explaining of what I wanted and which maps I was talking about, I was given an email with a link for the Map Update Tool :(

I then sent [email protected] an email explaining that I wanted to know what is going on and that my GPSr is becoming unreliable - no response so far and that has now been 8 days.  Wouldn't you think that there would be some sort of automatic response system to let me know that they at least received my email!

I then pulled out the big gun and emailed my previously helpful mate Richard Tinnell - and guess what happened?  Yep - this time absolutely no response.

JG - is there any chance that you can get in touch with Richard and ask him to respond to my email - is he still there?

 

 

August 3, 2013
12:30 pm
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pprass said
Don't know what happened to my post of a week or so ago - maybe admin thought that it was a bit too aggressive for an update Confused

In summary this is what the update said:

1. It has been nearly 2 months since I contacted Richard Tinnell

2. Richard said he would put me in touch with a local Magellan guy who was working on the map project - that was on 6 June.

3. After 3 weeks I contacted Richard as I didn't get a call from the local guy.

4. Richard sent another message to the local guy.

5. Still no response from the local guy.

6. It appears that our local people are not very customer focused. How do they get a job and more important - how do they keep their jobs? If they are really really busy, just a quick email saying so is better than nothing.

7. I am now not sure if I should contact Richard again.  What I would really like to do is contact the head of our local office and let him/her know that we are not getting any responses from their staff.

 

Peter,

    You are not alone.  We have noticed that maps updates (Summit/City/Fishing/Hunting) for the rest of the Magellan Marketplace has also drop to "Zero".

We can only assume that they do not care!!!  Frown

JG

 

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

August 2, 2013
8:54 pm
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I don't know about making new maps but the Roadmate App on my iPhone has been updated (for free) at least twice since I bought the 710.

When I use them both at the same time in my truck they generate the same routes and driving directions, as long as nothing new is in the route that the 710 doesn't know about.

The App now knows that the gas station the 710 took me to no longer exists, it is off the POI list on the App but still on the 710.

That gas station has been demolished for over 3 years.

 

I don't need new maps, just updates for the City Series map I have!

How about an updated POI list on the City Series, that isn't too much to ask for is it?

When in trouble or in doubt, run in circles, scream and shout

August 2, 2013
5:01 pm
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Don't know what happened to my post of a week or so ago - maybe admin thought that it was a bit too aggressive for an update Confused

In summary this is what the update said:

1. It has been nearly 2 months since I contacted Richard Tinnell

2. Richard said he would put me in touch with a local Magellan guy who was working on the map project - that was on 6 June.

3. After 3 weeks I contacted Richard as I didn't get a call from the local guy.

4. Richard sent another message to the local guy.

5. Still no response from the local guy.

6. It appears that our local people are not very customer focused. How do they get a job and more important - how do they keep their jobs? If they are really really busy, just a quick email saying so is better than nothing.

7. I am now not sure if I should contact Richard again.  What I would really like to do is contact the head of our local office and let him/her know that we are not getting any responses from their staff.

 

June 10, 2013
9:03 am
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phild31 said
It has never mystified me why Magellan would miss this after market revenue, they want me to buy a new map, for $99.99 every few months, but I have already bought that map 3 years ago!

I might be willing to pay a reasonable price for updates but that's ridiculous, it would be cheaper to buy a new 710 every 4 years.

I suppose they would prefer that anyway!

 

Phil,  Just for the record, it is not easy to make a new map for their marketplaces.  

You know that we develop maps Worldwide and have a dedicated staff for this purpose.

The question to us is entitled "Customer Satisfaction and Service".  Magellan has a big problem recognizing these problems and has yet to solve them.

You should not have to ask for updates because they should be a basic need that has to be fulfilled for the customer. You may set a price that you are willing to pay but your price may be too high for the average user.

I would rather approach this particular issue and use a reverse Gillette pattern.  Sell the unit and give the customer the map updates. 

We sell all the inventory that we can obtain at a reasonable "cost of goods" because we give our customers all the maps and more and updates as released.

However; Magellan market share of the Handheld units are very low.  They cannot hold their street price and their marketing thrust is a hybrid of a brothel of distribution.

Their cost of goods is too high to the normal dealer network, etc.  I am not going to go further into this but to say that the solution is to offer better services. 

To the Marketing Managers of Magellan, I would ask their Product Managers for an Action Plan on how to "simply sell more" as my Japanese counterparts would say.   I would direct them to INCREASE the product life cycle of the current product and not depend on new models.

Magellan must be successful with the X10's.

Maps are something that you should not have to pay for again and again.  The PLM should be pounding heads as the "maps" are the blood of the units.

JG Yell

 

 

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

June 9, 2013
11:09 pm
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It has never mystified me why Magellan would miss this after market revenue, they want me to buy a new map, for $99.99 every few months, but I have already bought that map 3 years ago!

I might be willing to pay a reasonable price for updates but that's ridiculous, it would be cheaper to buy a new 710 every 4 years.

I suppose they would prefer that anyway!

 

 

 

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June 9, 2013
5:36 pm
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pprass said
Already received a response from Richard and he said "...we are in the advanced planning of these updates" and that he will "...put you (me) in touch with a contact in AU that is working with me (him) on this project"

 

That will be excellent as I want to try and get them to change the dark olive green background colour of our maps, which makes it very hard to read the details when in bright sunshine.  Actually it is sometimes better to switch the map to night mode!  This was one of the items on my "to be fixed list" that has been totally ignored from day one.

Peter,

Good for you!   However, with the old screen the best solution in daylight is to switch to night mode.

Also I sincerely hope that Richard and staff stays "on top" of this situation and follows through with the updates.  We will also watch closely for any changes and let you know.

Now all Maggie has to do is to design some special software to allow an update mechanism to work.  Currently there is only new purchase software downloads in place.

It has always mystified me why Magellan would miss this after market revenue.

JG

 

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

June 9, 2013
5:13 pm
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Already received a response from Richard and he said "...we are in the advanced planning of these updates" and that he will "...put you (me) in touch with a contact in AU that is working with me (him) on this project"

 

That will be excellent as I want to try and get them to change the dark olive green background colour of our maps, which makes it very hard to read the details when in bright sunshine.  Actually it is sometimes better to switch the map to night mode!  This was one of the items on my "to be fixed list" that has been totally ignored from day one.

June 9, 2013
1:57 am
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Thanks JG - I'll do that as I haven't received a response from Customer Support (which I'll mention to Richard Tinnell)

June 8, 2013
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pprass said
Sent an email to "Support" 2 days ago asking whether there will be an update and mentioning that Jungle Ghost receives Navteq updates every 3 - 5 months.

 

Let's see if I even get a response let alone a positive indication that there will be something available for us customers.

Peter,

May I suggest that you contact Richard Tinnell at [email protected] .. Apparently he is the Senior Product Manager for Outdoor Maps.

David can verify if he is the correct person.

All I know is that he sends us emails asking where we get our maps.

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

June 7, 2013
8:22 pm
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Sent an email to "Support" 2 days ago asking whether there will be an update and mentioning that Jungle Ghost receives Navteq updates every 3 - 5 months.

 

Let's see if I even get a response let alone a positive indication that there will be something available for us customers.

June 6, 2013
3:01 pm
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The Magellan web site has City Series maps for sale, are you saying they are updated maps?

The web site says nothing at all about any updated maps for my 710, the only updated maps on the Magellan web site are for RoadMate & Maestro.

The site talks about upgrading, NOT updating my 710 GPSr with a new, updated City Series map.

I've got a 710 from the first release of the units in 2010.

Are there updated City Series maps available for my 710 or not?

I'm not going to buy a map I already have unless it has been updated, you know, with new roads, whole new neighborhoods, new POIs like gas stations, motels etc and POIs that no longer exist removed from the map!

 

It's a real pain in the *** when I go to a gas station POI and find that it's been closed for over 4 years!!!

I had to call AAA for gas because I went 15 miles to the nearest gas station (according to Magellan) to find an empty lot where it used to be. The next nearest gas from there was another 12 miles and my tank was empty!

When in trouble or in doubt, run in circles, scream and shout

June 6, 2013
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JungleGhost said

pprass said
Not having map upgrades makes it hard to argue with new users that it is better to buy a dedicated GPSr than to use your Smartphone Confused

Hi Peter,

We are getting upgrades on average every 3 - 5 months.   What does the Magellan Australia Staff say about upgrades.  They should be offering upgrades off their site.

I am getting to the stage where I am going to make upgraded files available to all Worldwide Explorist Members.

JG

  Now that is very interesting JG!  I will be contacting our Australian Magellan office to see what they say.

Peter

 

 

February 11, 2013
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David said

JungleGhost said

pprass said
Not having map upgrades makes it hard to argue with new users that it is better to buy a dedicated GPSr than to use your Smartphone Confused

Hi Peter,

We are getting upgrades on average every 3 - 5 months.   What does the Magellan Australia Staff say about upgrades.  They should be offering upgrades off their site.

I am getting to the stage where I am going to make upgraded files available to all Worldwide Explorist Members.

JG

 

That would be awesome....

  

David,

I do not know if I can release the upgrades.  The only method that I can fathom is to release the new elements of a normal download.  For example, if a program was upgraded, we would just be sending that program file and not the entire download.

In this manner, the member would have to already installed the initial installation of the software and not be able to pirate a copy.

Also, just for curiosity, how many requests how you received to a USB cable cover so far?

JG

 

 

 

 

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

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