miaramra said

jgtechsupport said
M,

Thank you for the update.   We have worked so long on Magellan Explorists that my software team should be part of the MITAC.

We know exactly how the problem was created. They would have to Unbrand the unit and reinstall the BIOS.

Someone in production either used the wrong component or branded the unit with the wrong project software.

It is a shame that Dick Smith's group cannot arrange for you to receive from Magellan a "gratis" load of the complete Australia/New Zealand Summit and City Maps on a 8GB MicroSDHC card.

This would be a great gesture of support from Magellan and Dick Smith.

Again, thank you for your messages, I am sure that our members appreciate the wealth of information on these faulty units.

JG

Thanks once again for your reply and advice. I wish I knew more about where you fit in this support maze. I have talked extensively with the Australian Magellan support centre and the option of sending me Australia/New Zealand Summit and City Maps on a 8GB MicroSDHC card was never mentioned. You seem to know more about the device the local support group.Anyway, the unit is to picked up on Monday and returned to Magellan. An estimated 10 day turn around and I should have it back mid July. I hope this is not the norm for every firmware update from hereon.

The saga continues. Below is my email to Magellan support. I returned my 4th faulty unit to them as requested and arranged. A week later a received a brand new unit.

"

So far, disappointed and disillusioned with Magellan.

Hi There,

jgtechsupport said

miaramra said

jgtechsupport said
M,

miaramra said

jgtechsupport said

miaramra said
Thanks for your advice. I will contact Magellan in Australia for further info.

 

jgtechsupport

M,

Yours is the second new 510 reported to us in one week that went into the iBoot mode when updated.

Please tell us the seller in Australia that you purchased the unit from.

JG

The seller is Dick Smith Electronics. I am about to return the unit to them and collect a replacement on advice from Magellan Support in Australia. I don't think I wil attempt the firmware upgrade this time.

M,

Please do not be afraid of the update.  You have to make sure that the GPS is working properly.  Just remember to always use FRESH AA batteries in the unit when you do the update.

Also NEVER USE VANTAGE POINT to do the updates.

Always use the FORCED UPDATE method .. meaning that you go to the http://www.magellangps.com website and DOWNLOAD the latest software update from their site directly.

If you are using VantagePoint to tell you when to do an update, please cancel this feature.  Just go to the bottom of your computer and right click on the VPLITE icon .. uncheck the start up command and then quit out.

This way VP will never lure you into using it as the update software.

JG

I picked up my replacement 510. I couldn't resist attempting the update again. I say it now, it was before reading the the reply above. My very first attempt was with Vantage Point. The update was downloaded using VP. So, on my second attempt I used that same file (no VP involved this time) and ALAS!! I now have the same problem---another paper weight. I am returning the device once more and seeking a refund.

If I knew for sure what the problem is and that it would not happen again I would consider a third attempt but this is getting embarrassing for all concerned. I am getting no feed back from Magellan.

M,

There are two possibilities. One, (the most likely) is that the dealer has inventory of bad units.  He can tell by the serial numbers as the sequence should be close to one another.  We know that a dealer in NYC (17th Street Photo) also had a bad batch of 510's that gave the same problem.

Second possibility is (the least likely) that the file you downloaded was corrupted with a bad internal file.  We have a tested Forced Update files on our website at http://www.jungleghost.com/Exp.....t_7_24.exe

In Conclusion, ask your dealer to do an update to prove that the batch of units he purchased were not a problem.   You are doing him a favor as if the batch is bad, he should be returning all the units to the distributor.

However; also warning him that if the batch is bad he will get the "iBoot" and if the update file was corrupt. The Magellan is at fault.

Let us know what happens.

JG

Hello again. I have the third GPS now and I have so far resisted the attempt to update the firmware. In agreement with the support rep here in Australia I will run the update when he gets back to me with an all clear. He is currently  researching the situation.

I will let you know how it pans out.

jgtechsupport said
M,

miaramra said

jgtechsupport said

miaramra said
Thanks for your advice. I will contact Magellan in Australia for further info.

 

jgtechsupport

M,

Yours is the second new 510 reported to us in one week that went into the iBoot mode when updated.

Please tell us the seller in Australia that you purchased the unit from.

JG

The seller is Dick Smith Electronics. I am about to return the unit to them and collect a replacement on advice from Magellan Support in Australia. I don't think I wil attempt the firmware upgrade this time.

M,

Please do not be afraid of the update.  You have to make sure that the GPS is working properly.  Just remember to always use FRESH AA batteries in the unit when you do the update.

Also NEVER USE VANTAGE POINT to do the updates.

Always use the FORCED UPDATE method .. meaning that you go to the http://www.magellangps.com website and DOWNLOAD the latest software update from their site directly.

If you are using VantagePoint to tell you when to do an update, please cancel this feature.  Just go to the bottom of your computer and right click on the VPLITE icon .. uncheck the start up command and then quit out.

This way VP will never lure you into using it as the update software.

JG

I picked up my replacement 510. I couldn't resist attempting the update again. I say it now, it was before reading the the reply above. My very first attempt was with Vantage Point. The update was downloaded using VP. So, on my second attempt I used that same file (no VP involved this time) and ALAS!! I now have the same problem---another paper weight. I am returning the device once more and seeking a refund.

If I knew for sure what the problem is and that it would not happen again I would consider a third attempt but this is getting embarrassing for all concerned. I am getting no feed back from Magellan.

jgtechsupport said

miaramra said
Thanks for your advice. I will contact Magellan in Australia for further info.

 

jgtechsupport

M,

Yours is the second new 510 reported to us in one week that went into the iBoot mode when updated.

Please tell us the seller in Australia that you purchased the unit from.

JG

The seller is Dick Smith Electronics. I am about to return the unit to them and collect a replacement on advice from Magellan Support in Australia. I don't think I wil attempt the firmware upgrade this time.

Thanks for your advice. I will contact Magellan in Australia for further info.