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GC Won't get past the first screen
A current issue
April 17, 2014
10:52 am
Forum Posts: 1
Member Since:
March 11, 2021
sp_UserOfflineSmall Offline

BB, Somehow the update procedure corrupted some files.  If the unit is under warranty, call Magellan and return it.

If out of Warranty, install new batteries, attach GPS to PC and then simultaneously HOLD DOWN === UP ARROW, MENU and POWER ON.

This sequence should get the GPS to attach and create a virtual drive F:\Magellan.

Do not give up as sometimes this takes two or three attempts.

At this stage you have to replace all the files EXCEPT FOR THE MAP FILE.

Is this does not work then try the 310 Service Sequence BACK MENU BUTTONS AND POWER ON simultaneously.  I forget but you should see a master item to connect to the GPS.

Good Luck,


JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

April 16, 2014
10:44 pm
New Member
Forum Posts: 1
Member Since:
April 16, 2014
sp_UserOfflineSmall Offline


So recently I updated my software to 2.15 and everything was running smoothly until I did that. Now on the first loading screen, the dial appears and makes a full revolution before stopping. Nothing else happens or appears except the magellan logo. Tried connecting to PC while device is off and holding Up, Menu and Power, but the same thing happens. Resetting the device also doesn't work. Batteries are good and working. Any help?

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