Not Receiving Satellite Signal -- The Infamous NO-FF error message | 510 610 710 Repair & Service Questions & Solutions | Forums

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Not Receiving Satellite Signal -- The Infamous NO-FF error message
This is message from a member how is reporting the infamous NO-FF Satellite message on his GPS. This error message can only be fixed in our shop but you should try to reinstall your firmware first.
May 24, 2014
10:44 am
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jg_the_Prophet
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Forum Posts: 29
Member Since:
May 19, 2014
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====== Message from Member=====

I may have deleted some files by mistake thru Vantage Point.  I don't see world edition mapping at all and in turning on the Unit.  The GPS is ON and the satellite shows NO FF.

I read your article about changing 2 components on the mother board.Is there anything else I my try?

The Unit is a Magellin explorist 510 I bought Sept.2012 thru Amazon. Magellingps.com tells me the warranty is up and that they would be more than happy to sell me a new one. I've used this Unit a total of 3 times ever!! Any input would be helpful

Thanx. Leo

====== Our Reply==============

Hi Leonard,
 
Let me see if we understand your problem. Your GPS works and you can attach it to your PC.
 
Hence you can see the internal memory files using VP.
 
OK .. if true then your problem has nothing to do with the components on the motherboard.
 
The problem is that you removed some critical files which allow the GPS to communicate with Satellite.
 
Please this first, reinstall the latest version for the 510 .. it is found on our website at: eXplorist 510 Update Version 7.24
 
If that does not cure the problem then you would have to send the unit into our repair service for service. This URL is: http://www.jungleghost.com/Exp.....vice.shtml
 
When we receive the unit we will completely restore your internal files AND ALSO SET UP YOUR 510 WITH ALL THE USA SUMMIT AND CITY MAPS AND RELOAD THE WORLD MAP. In other words, we will turn it into a 610.
 
Regards,
 
JG
 

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

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