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USB rubber cover - 510/610/710
December 18, 2012
8:50 pm
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phild31
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JungleGhost said
Congratulations David,   Job Well Done!!.  Surprised

I hope that someone will inform the Customer Service Department so that they can also assist the users.  Smile

JG

 

Add my congratulations also David.

 

JG, my hope is that someday someone in the 'Customer Service Department' realizes that the only reason for their existence is to assist their customers!

Perhaps someone higher up the food chain at Magellan or Mitac than the 'Customer Service Department' needs to be informed of the almost total lack of customer support.


Phil

When in trouble or in doubt, run in circles, scream and shout

December 18, 2012
6:37 pm
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Congratulations David,   Job Well Done!!.  Surprised

Be forewarned that many of the users with bad USB covers are outside the USA. This could prove costly and I hope that Magellan will compensate you.

David, in all honesty it took Magellan over one year to respond to this SIMPLE need.  Garmin already had this policy and the part set in place at that time.

There are so many problems that Magellan can solve but I that you and Matt for getting the job done.  This is good step forward in winning back some users.

I hope that someone will inform the Customer Service Department so that they can also assist the users.  Smile

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

December 18, 2012
5:17 pm
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David
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Great News!!! Magellan has listened to our concerns over the USB Covers and is providing free replacements.  As of right now Matt at Magellan has received the first box of replacements for the eX510, 610 and 710 and is sending some my way, so although a permanient system is not yet in place, Magellan is listening.   If you need a replacment USB cover for "Touch" unit please email me at: [email protected] and I will mail you one at no cost to you.

 

David


 

 

 

December 7, 2012
12:12 am
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phild31
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I agree with you about resale value, anyone concerned about that should get a replacement part and not drill holes in their unit!Wink

I am not concerned about resale value myself, I have a tendency to keep things, in fact I still have my Meridian Platinum that I bought when they first came out.Embarassed

 

In July or August when the rubber cover finally tore loose and there seemed no real hope of finding a new cover I was concerned about losing it so in September I made my modification to attach it to the unit.

I had tried tying it to the lanyard holder but the lanyard kept pulling on it and loosening the cover on the plug.

Before I drilled a hole in the back cover I tested to see how water tight the back cover is and I found that a little water gets behind the outside edge of the back cover but it never gets into the battery compartment or any other part of the unit. The only part of the back cover that is truely waterproof is the gasket around the battery compartment.

The only thing under the rubber cover that needs waterproofing is the USB plug itself and the rubber cover is tight enough around it to seal it.

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December 6, 2012
9:23 pm
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phild31 said
JG,

 

I used the broken manufacturer's part to fabricate a temporary fix and it is waterproof.

On the first post of this thread I posted photos.

 

Phil

phild31 said
JG,

 

I used the broken manufacturer's part to fabricate a temporary fix and it is waterproof.

On the first post of this thread I posted photos.

 

Phil

Phil,

Indeed your fix is ingenious.  I applaud your engineering skills.

However; my point was that the hinge coupled with a positive pressure fit looks nicer and may be more effective.

Also I do not like the possibility of capillary action doing a job of allowing water accumulate anywhere inside the unit.  Seal or no seal.

To repeat, your solution is effect but having seen so many Explorists advertised on eBay, but I am also concerned with the effect of this fix on the resale value of the unit.

My analogy being kind of like a house with the garage door springs on the outside. Smile

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

December 6, 2012
8:58 pm
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phild31
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JG,

 

I used the broken manufacturer's part to fabricate a temporary fix and it is waterproof.

On the first post of this thread I posted photos.

 

Phil

When in trouble or in doubt, run in circles, scream and shout

December 6, 2012
8:41 pm
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phild31
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David said
Phil,

One of the reasons that this is not a priority is because Magellan has not received a "single" complaint (zero) about it via thier tech support people, so if you truly feel that this is a valid problem, please feel free to call the Magellan tech support line and inform them of the issues.

David

 

David,

When I called the tech support line months ago about this they told me they do not repair broken units.

The person I talked to seemed impatient and I do not think ever understood what I was talking about. She kept saying the cover is supposed to come off to replace the SD card.

So I then tried the customer support on their web site, the only thing I could do there was request a form to send my unit to them for replacement. But my unit, being out of warranty, did not qualify to be 'replaced'.

The next time I feel like being frustrated, enraged and treated like a stupid peasant I'll call the Magellan tech support line.

I have never gotten a response to the e-mail I sent to customer support to register a complaint about the cover issue and the tech support line.

 

All in all a totally unsatisfying experience.

When in trouble or in doubt, run in circles, scream and shout

December 6, 2012
6:14 pm
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A Message to All Members.

David is really trying to get the covers from Magellan.

Apparently Maggie did not keep a record of customer calls to CSS and the need for covers has gone unnoticed.

So here is what I proposed to David to pass on to Magellan.

I can understand that one of the big problems is that Magellan is not prepared to set up a system to handle small parts.

They would have to create a SKU and Warehouse procedure to handle the part.  Then there is the cost to send out the part, packaging, postage, manpower costs, etc.

So what I proposed to David to pass on to Magellan is that if they supplied us the part, we would handle the processing of the requests and all associated costs.

In essence, JG HQ would send the part to North America, Europe, Australia and New Zealand and absorb the costs.  This way, Magellan will get some good PR and the save on the costs.

I agree with Phil that $10.00 is high but he did not pay to procure the parts from China.  He also devised his own method to patch the cover.  However, if a user wants to seal their unit against the elements the manufacturer's part is designed for this.

We would in turn, send Maggie the serial number and name of the user requesting the part.

Please stay tuned for the next episode.

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

December 6, 2012
4:30 pm
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David
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Phil,

One of the reasons that this is not a priority is because Magellan has not received a "single" complaint (zero) about it via thier tech support people, so if you truly feel that this is a valid problem, please feel free to call the Magellan tech support line and inform them of the issues.

David


 

 

 

December 6, 2012
4:18 pm
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phild31
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I appreciate the efforts of David and Jeff trying to find some of these covers.

My 710 is well out of warranty and my "temporary" fix is working fine, so I will not be spending $10 to fix something that should be replaced for free by Magellan with an apology for a shoddy design.Yell

 

The new one would more than likely need replacement within a year anyway.Frown

When in trouble or in doubt, run in circles, scream and shout

December 6, 2012
2:28 pm
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David
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Ok, here is the reality - if you need a replacement for the rubber boot/usb cover for you GPS, the only place you're going to find it is throught JungleGhost.com!!!  At the current time neither I or anyone else that I know of can come up with these except for the Ghost!!!

 

David


 

 

 

December 6, 2012
10:25 am
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Jaker said

David said
Well, it looks like this isn't over. Jeff Caulfield, the Product Advocate for Magellan, isn't going to let this rest and he's going to push this up hill!!!

David

phild31 said
It's been so long now that I'm resigned to my temporary fix being permanent.Frown

 

I hope Jeff doesn't find himself in a Sisyphean experience.

And I wonder if Magellan has ever heard of the Sisyphusian condition?

 

Phil, I think you may be absolutely right. I hadn't realized David was speaking metaphorically. But, sh** rolls down hill too and the weary customers are not going to try pushing that up hill much longer!Cry

 

Jaker,

Here is the dilemma we are in.  We have the USB rubber covers in stock.  But are waiting for Magellan to supply them to David.

Magellan should be giving them to its user for FREE, just like Garmin does.

In our situation and as long as our supply last we are selling them for $10.00 USD + Shipping and Handling.   We will accept an order but for One (1) only per user.

We would really prefer NOT to do this .. but if a user is desperate we will sell one to them.

Contact us at [email protected] for details.

Our being the ONLY supplier of the USB cover should really put "EGG over the faces of the Magellan PR people and management."

If Maggie wants us to give them for free them let them send us some and stop us from having to go to the Mainland for our supplies. Frown

You must realize that this offer is ONLY available to users whose units are "out of warranty".  If you need a cover and have a unit "in warranty", Magellan will replace your unit.

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

December 6, 2012
7:22 am
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Jaker
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David said
Well, it looks like this isn't over. Jeff Caulfield, the Product Advocate for Magellan, isn't going to let this rest and he's going to push this up hill!!!

David

phild31 said
It's been so long now that I'm resigned to my temporary fix being permanent.Frown

 

I hope Jeff doesn't find himself in a Sisyphean experience.

And I wonder if Magellan has ever heard of the Sisyphusian condition?

 

Phil, I think you may be absolutely right. I hadn't realized David was speaking metaphorically. But, sh** rolls down hill too and the weary customers are not going to try pushing that up hill much longer!Cry

 

December 5, 2012
5:01 pm
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phild31
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It's been so long now that I'm resigned to my temporary fix being permanent.Frown

 

I hope Jeff doesn't find himself in a Sisyphean experience.

And I wonder if Magellan has ever heard of the Sisyphusian condition?

When in trouble or in doubt, run in circles, scream and shout

November 16, 2012
12:41 pm
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Well, it looks like this isn't over. Jeff Caulfield, the Product Advocate for Magellan, isn't going to let this rest and he's going to push this up hill!!!

David


 

 

 

November 15, 2012
10:24 pm
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David said

Well, I was told today that they are unavailable so I'm glad to hear that JG can help people out, because I'm not going to be able to .....

David

David,

Again, Magellan has let down their customers.

At least, then sent me five (5) (under the table) and a "kiss play" letter. For all the work and support you give them received 'egg' on your face. Confused

I really would like to see evidence of them SUPPORTING YOU and listening to the input of their customers.

Now you know why I started the "San Dimas (Magellan) Are You Listening??" Section on TOP of this forum. Frown

Regards,

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

November 15, 2012
7:20 pm
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Well, I was told today that they are unavailable so I'm glad to hear that JG can help people out, because I'm not going to be able to .....

David


 

 

 

November 15, 2012
10:45 am
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Mike
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David said

Mike,

I have continued to ask about this, but as of yet I have seen nothing.

David

David,

I asked because JG just received a package from the MIGHTY "M" Laugh

The package had five rubber covers and a long letter claiming that they were happy to be able to respond to his request.

He burned the letter and scattered the ashes. His lips are still swollen from asking the favors from them. Kiss

Mike

November 15, 2012
1:48 am
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Mike,

I have continued to ask about this, but as of yet I have seen nothing.

David


 

 

 

November 14, 2012
9:14 am
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Mike
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David said

Mike,

I was at Magellan HQ last week and I personally spoke with their supply person and he's ordering us a case of each type and will be getting them to us as soon as they come in. When they arrive I will make sure to let everyone know so we can get them out to those who need them.

David

David,

Just playing "catch up" on my messages. Did you ever receive the rubber USB covers?

Mike

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