Turn-by-Turn Not Allowing Legal Turn | Navigation | Forums

Avatar
Please consider registering
guest
Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
sp_TopicIcon
Turn-by-Turn Not Allowing Legal Turn
October 3, 2012
9:01 am
Avatar
ShortcutHicksy
Member
Members
Forum Posts: 250
Member Since:
March 19, 2011
sp_UserOfflineSmall Offline

JungleGhost said

Graham,

I do believe that you are on the correct track. I checked last night with Magellan and there aren't any new maps for your area other than the 4.4.2 that was discussed in the past.

The only question in my mind, is whether the lose bit was held over from a new firmware updates. We will check here in HQ to see if we can find a fix by completely reformatting the a unit and then loading 6.5x.

if the problem still exists then it is definitely inherited.

JG

Hi JG,

Thank you for your help. It started with the previous map version 4.41 after the second last firmware update as I indicated. I have just updated to map version 4.42 to see if that would reset anything. I don’t believe it has but I need to do a little more testing. Will let you know.

Graham.

October 3, 2012
8:25 am
Avatar
OSS-SAS
Admin
Forum Posts: 1
Member Since:
March 11, 2021
sp_UserOfflineSmall Offline

ShortcutHicksy said

pprass said

Graham,

I don't think that the Mitac service centre will be able to rectify the problem. It looks to me like it is a program fault that the technicians need to fix.

Another thought - you know when we were looking at whether the unit was set to English US or Australian - well my 710 has a female American accent voice, whereas a friend of mine has an English accent female voice. So there must be a difference which I will investigate further.

Peter

Hi Peter,

I agree that it is a software fault. I only noticed it after the second last firmware update. So that update or something just after that has corrupted data that is now inhibiting right turns at traffic lights. It is not a fault with City Series Maps but as interworking problem. Someone with good knowledge on how the turn-by-turn software interworks with the 710 could no doubt reset a bit in a data file and it would start working correctly again.

Graham.

Graham,

I do believe that you are on the correct track. I checked last night with Magellan and there aren't any new maps for your area other than the 4.4.2 that was discussed in the past.

The only question in my mind, is whether the lose bit was held over from a new firmware updates. We will check here in HQ to see if we can find a fix by completely reformatting the a unit and then loading 6.5x.

if the problem still exists then it is definitely inherited.

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

October 3, 2012
6:10 am
Avatar
ShortcutHicksy
Member
Members
Forum Posts: 250
Member Since:
March 19, 2011
sp_UserOfflineSmall Offline

pprass said

Graham,

I don't think that the Mitac service centre will be able to rectify the problem. It looks to me like it is a program fault that the technicians need to fix.

Another thought - you know when we were looking at whether the unit was set to English US or Australian - well my 710 has a female American accent voice, whereas a friend of mine has an English accent female voice. So there must be a difference which I will investigate further.

Peter

Hi Peter,

I agree that it is a software fault. I only noticed it after the second last firmware update. So that update or something just after that has corrupted data that is now inhibiting right turns at traffic lights. It is not a fault with City Series Maps but as interworking problem. Someone with good knowledge on how the turn-by-turn software interworks with the 710 could no doubt reset a bit in a data file and it would start working correctly again.

Graham.

October 2, 2012
6:09 pm
Avatar
pprass
Member
Members
Forum Posts: 264
Member Since:
November 12, 2010
sp_UserOfflineSmall Offline

Graham,

I don't think that the Mitac service centre will be able to rectify the problem. It looks to me like it is a program fault that the technicians need to fix.

Another thought - you know when we were looking at whether the unit was set to English US or Australian - well my 710 has a female American accent voice, whereas a friend of mine has an English accent female voice. So there must be a difference which I will investigate further.

Peter

September 19, 2012
5:10 am
Avatar
ShortcutHicksy
Member
Members
Forum Posts: 250
Member Since:
March 19, 2011
sp_UserOfflineSmall Offline

Hi Peter,

My 710 is still not allowing right turns at traffic lights; it will either indicate to go straight on or turn left followed by a U turn and return back to the lights and do a left turn or straight through. Most frustrating but I’m reluctant to send it off the Magellan Australia in case it comes back worse.

Graham.
Confused

September 18, 2012
8:06 pm
Avatar
pprass
Member
Members
Forum Posts: 264
Member Since:
November 12, 2010
sp_UserOfflineSmall Offline

Graham,

Guess what happened with my 710 when I was in Tamworth last week trying to do a right hand turn at traffic lights?
It hand me turn left then do a "U" turn further down the road and then come back again!!

It also does some weird routing from time to time when there isn't an intersection controlled by lights. In country roads I am sometimes made to turn up a road, go about 1 or 2 kms and then do a U turn and proceed along the route again.

July 21, 2012
8:49 am
Avatar
ShortcutHicksy
Member
Members
Forum Posts: 250
Member Since:
March 19, 2011
sp_UserOfflineSmall Offline

Hi David,

Thanks for the update, I was wondering. Thank you for your continual support and help in prosecuting the issues and faults with our Magellan products. I believe we are making progress, if painfully slow.

I know you love being the meat in the sandwich, getting it from both sides!!!!!

Graham.

July 19, 2012
6:17 pm
Avatar
David
Member
Members
Forum Posts: 646
Member Since:
March 20, 2010
sp_UserOfflineSmall Offline

I know that you guys are waiting for an answer; well, so am I! As soon as I can find something out I'll let you know.

David


 

 

 

July 16, 2012
3:54 pm
Avatar
Sorceress
Member
Members
Forum Posts: 75
Member Since:
November 15, 2010
sp_UserOfflineSmall Offline

Graham,

You must forgive me. I am not technical. In fact, if you have any questions on the workings of these units, please directly contact the Jungle Ghost.

I am ASSUMING that he was indicating the use of the "Australian" Language.

Since you are saying that the problem is solely with your unit, then I would assume that if the language change does not work, then there is either; a) Something wrong with the software that you have. b) That you have not turned on all the map files for your particular software. c) Something amiss in the unit you received.

In any case, Magellan Australia should be able to help you regardless of whether you are in warranty or not. They should be technical enough to issue you various methods to check out your GPS.

I can only add that my units are all US versions that have been modified to work with other country software. So if your unit is a USA unit, the problem has not been created because of this fact.

I am sorry that I cannot be of any further help to you.

-S-

July 16, 2012
3:20 am
Avatar
pprass
Member
Members
Forum Posts: 264
Member Since:
November 12, 2010
sp_UserOfflineSmall Offline

Sorceress - I won't confuse the discussion any further with an answer to your comment - what Graham said explains it.

Peter

July 16, 2012
3:10 am
Avatar
ShortcutHicksy
Member
Members
Forum Posts: 250
Member Since:
March 19, 2011
sp_UserOfflineSmall Offline

Hi S,

The Australian 710 have the same English languages as yours, English GB, English US, Australian and New Zealand. Peter’s reference to Australian (English) was just indicating the English languages in the unit.

The question is how you know which particular language the unit is set to. There appears to be no way of knowing other than actually changing to a language.

Just remember it is ONLY my 710 that has the fault (not allowing a right turn at traffic lights).

Graham.

July 16, 2012
1:31 am
Avatar
Sorceress
Member
Members
Forum Posts: 75
Member Since:
November 15, 2010
sp_UserOfflineSmall Offline

Peter,

I am at a lose on how to answer your requests.

You must have a weird 710 as my unit only offers the choices of English US, Australian, English GB, and New Zealand.

I know that the FW 6.53 is the same for the World or so I have been told. So how did you receive the extra language choices. My guess is to set for Australian without the English. This should be the standard.

Perhaps the Magellan Australian people can explain what make your unit different than the rest of us?

-S-

July 16, 2012
12:56 am
Avatar
pprass
Member
Members
Forum Posts: 264
Member Since:
November 12, 2010
sp_UserOfflineSmall Offline

Sorceress wrote:

To find and change languages:

It is in the settings menu .. scroll down to "languages" which are almost at the bottom of the choices.

Yes - we know that and that is what I did to test the different languages as reported above, but the question is "How do you tell what language your unit is set to right now?" There are 3 or 4 English language options - how can you tell which one it is set to - what indicator tells you that it is set to English USA or Australian English or English GB etc?

July 15, 2012
5:30 pm
Avatar
Sorceress
Member
Members
Forum Posts: 75
Member Since:
November 15, 2010
sp_UserOfflineSmall Offline

Graham, Makes sense to me. However; as explained to me .. the language change was a gambit and it was a long-shot.

To find and change languages:

It is in the settings menu .. scroll down to "languages" which are almost at the bottom of the choices.

For the heck of it .. give it a test on your unit.

-S-

July 15, 2012
10:30 am
Avatar
ShortcutHicksy
Member
Members
Forum Posts: 250
Member Since:
March 19, 2011
sp_UserOfflineSmall Offline

The answer to 1 and 2 is yes. How do tell which language is set without changing it. From Peter’s testing it makes no difference which makes sense to me.

Graham.

July 15, 2012
8:54 am
Avatar
pprass
Member
Members
Forum Posts: 264
Member Since:
November 12, 2010
sp_UserOfflineSmall Offline

Just came back from a short trip and checked the GPSr with different languaage settings and found no difference whatsoever.

It sure sounded like it could have been the problem.

July 15, 2012
4:37 am
Avatar
pprass
Member
Members
Forum Posts: 264
Member Since:
November 12, 2010
sp_UserOfflineSmall Offline

Sorceress wrote:

So please ask Peter which language he has his unit set for.

Hmmm - good question. I didn't change the language from what it came with when I got the unit. It was in English and I didn't know that there was an Australian English option, so I didn't do anything.

I will play around with mine to see what happens if I select English USA. (which it might very well be set to it right now btw - how can you tell which language it is set to anyway?)

July 15, 2012
4:11 am
Avatar
Sorceress
Member
Members
Forum Posts: 75
Member Since:
November 15, 2010
sp_UserOfflineSmall Offline

Hi Graham,

I called JG and here are his recommendations.

1) Both units (Peter and you) are assumed to be 710 units?
2) Both units have the same Firmware upgrade 6.53?
3) Both units are set for the same language. He said that it is remotely possible that you are setting the language to Australian and the program likes English. So please ask Peter which language he has his unit set for.

I know #3 is weird but he said to try it.

By the way, I also set my unit to English when I was visiting in June. 😉

-S-

July 15, 2012
3:24 am
Avatar
ShortcutHicksy
Member
Members
Forum Posts: 250
Member Since:
March 19, 2011
sp_UserOfflineSmall Offline

Hi Everyone,

I have spoken with NAVTEQ who indicated that they provide quarterly updates to their clients.

I also contacted Jungle Ghost who indicated that the Australian city map updated version 4.42 was supplies to them and Magellan should also have it. They indicated it was Magellan call to make it available to their customers and work out a delivery method.

Both Peter and I have version 4.41 in our 710 and Peter’s is working correctly and ONLY mine is not allowing right turns at traffic lights. I therefore assume it is not a fault in the mapping data but a fault in the navigational software in my unit.

Richard who I assume would have a good understanding of the interworking between the mapping data and the unit’s navigational software could most like provide an insight into the cause of the problem.

Graham.

July 15, 2012
12:37 am
Avatar
Sorceress
Member
Members
Forum Posts: 75
Member Since:
November 15, 2010
sp_UserOfflineSmall Offline

Phil, Jungle Ghost called our units in for the update. I have no idea how he receives the maps.

I believe that David is on track for this answer. So he is contacting the map person in Magellan.

I seems to me that David should find out if anyone who has previously purchased a copy can simply download the software in his account for free and get the update?

I would seem logical that this would be a good way to distribute any updates.

If this is not the way Magellan works then I am mystified as to understand why they do not have a plan in place for this type of problem.

No software or dataset is perfect especially NAVTEQ's. We all know that NAVTEQ issues new datasets and they do apparently fix "bugs".

It is the nature of the beast. Garmin supplies updates for a period of time after the purchase and sells this service after warranty expires. So why not Magellan?

I do not know if the problem with Peter and Graham is due to the version of FW that they have installed or the Version of the software.

I have not returned to Australia to test this software out.

Also if any members are from Australia and just downloaded the Australian City Maps. Would they please click on the DiscoverAus.imi file and see if the Version is 4.4.1 or 4.4.2 and report it to this forum.

-S-

Forum Timezone: America/New_York
Most Users Ever Online: 99
Currently Online:
Guest(s) 6
Currently Browsing this Page:
1 Guest(s)
Top Posters:
phild31: 1479
David: 646
denisetdoris: 400
pprass: 264
S!G: 251
ShortcutHicksy: 250
jmebd: 184
Sockeye: 170
Caotix: 143
Paganel: 116
Member Stats:
Guest Posters: 5
Members: 805
Moderators: 0
Admins: 3
Forum Stats:
Groups: 14
Forums: 41
Topics: 920
Posts: 7327
Newest Members:
bianca44d037, ethanwetherspoon, EmilyAnges, cletachristie0, Robert Temple, OSS-SAS
Administrators: jg_the_Prophet: 26, mike_the_Enforcer: 0, OSS-SAS: 1

Leave a Reply