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Bad customer service
July 17, 2010
12:25 am
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lovellbird
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June 7, 2010
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I've worked in a customer service (not there) call center before. Chances are, they do not give their customer service folks access to the accounting department.

We had to ask for proof all the time, because we would often get people calling in saying we charged them twice, when we really didn't. (You would not BELIEVE some of the stuff customers DO try to pull.) I'm not trying to be hard on you or accuse you of lying to them, certainly. Mistakes always happen. But when it is that much money, and they don't have a way to see what happened or if it did happen, the burden of proof would be on you as the customer. Shouldn't really be a big deal, and I bet they will take care of you once they see an error occured.

Happens in every industry that way, I'm afraid.

Lovellbird

July 16, 2010
4:10 pm
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cmoewes
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And now after 45 minutes on the phone with them, they want me to fax them a copy of my bank statement before they will issue the refund... because they don't have a record of the charge.

July 16, 2010
3:22 pm
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cmoewes
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I just got charged $215 from Magellan for my advance replacement even though I used their prepaid fedex shipping to return the defective one.

It really seems like they have some customer service systems issues at that place.

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