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Won't start if battery runs out!
November 22, 2012
6:00 pm
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pprass
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JungleGhost said
Email resent .. had to redo it so it may have more information than original.
JG

Thanks - It is Friday 23 Nov and haven't received the email.

email address is: [email protected].

November 21, 2012
8:40 am
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pprass said

JungleGhost said
Email with directions and link to files sent today.
Please keep us informed on your progress.
JG

JG - just returned from our trip to NZ and I cannot locate the email that you sent me or even my response to the email that you sent me on 9 or 10 November with the instructions and link. Would it be possible to resend the email to me please.

Sorry for the inconvenience.

Peter

Pete,

Email resent .. had to redo it so it may have more information than original.

Let us know the results.

Thanks,

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

November 20, 2012
11:26 pm
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pprass
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JungleGhost said
Email with directions and link to files sent today.
Please keep us informed on your progress.
JG

JG - just returned from our trip to NZ and I cannot locate the email that you sent me or even my response to the email that you sent me on 9 or 10 November with the instructions and link. Would it be possible to resend the email to me please.

Sorry for the inconvenience.

Peter

November 10, 2012
12:58 pm
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pprass said

Thanks all for your replies - you have been very helpful. We are now out of internet wilderness and in the centre of the North Island of New Zealand - Taupo and can respond.

I have replied to JG's request via email and also mentioned that I found that I can get the unit to restart by removing the Active Track file which has been quite large. Could be just a coincidence as I have only tried it twice.

Peter

Peter,
Email with directions and link to files sent today.
Please keep us informed on your progress.
JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

November 9, 2012
11:08 pm
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pprass
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Thanks all for your replies - you have been very helpful. We are now out of internet wilderness and in the centre of the North Island of New Zealand - Taupo and can respond.

I have replied to JG's request via email and also mentioned that I found that I can get the unit to restart by removing the Active Track file which has been quite large. Could be just a coincidence as I have only tried it twice.

Peter

November 3, 2012
1:29 pm
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pprass said

I have been using my 710 now every day for 3 weeks while on a trip through New Zealand and it has worked very well except for when it runs out of battery; shuts down and won't restart for hours! It nearly ruined our trip actually and if it wasn't for a back up GPSr we would have been in Geocaching trouble.
What I have also found though is that if I pull out the batteries from the GPSr without first shutting off the unit, the same problem occurs - ie it won't restart for hours. I pull out a battery, put it back in (that's the only way I know of turning it off when it gets into this cycle) and then press the start button - over and over again for upto 3 hours.
So what I think the problem is, is that it doesn't like being shut down without going through the proper shut down procedure - ie press the on/off button.
This I am sure is only a problem with my unit as I have a friend with a 710 and if we try it with his, it sometimes won't restart straight away, but it will start after just a few goes. Most ofthe time though it starts up straight away.
Anyone else had this experience by removing the batteries while the GPSr is still operaating?

Peter, I feeling real sorry about your situation in Australia. So here is what I can for you. Send me an email to [email protected] I will need the serial number of your 710. Since it is a 710 there are only one possible set of programs that can fix any inherited firmware update bugs. If you have a 510 or 610 there are two programs and we cannot determine without physically having the GPS which one is correct.

My staff will prepare a set of program and instructions on how to reload the programs into your 710 with version 6.53.

This will not fix any UBOOT programs but will at least reassure you that it is not a problem that was caused by a multitude of firmware upgrades.

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

November 2, 2012
11:17 pm
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ShortcutHicksy
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Hi Peter,

I can remove the batteries from my 710 with it is turned on and then replace them and it starts normally. So as you indicated the fault appears to be with your unit, like my no right turn at traffic signals with my 710.

On occasions I have had to remove the batteries when the unit was in a restarting loop due to low battery voltage and after putting in fresh batteries have been able to start the unit sometimes it needed a few attempts.

Graham.

November 2, 2012
4:12 pm
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phild31
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The problem is that when the unit shuts down because of low batteries it will not start up.
This has happened 3 times with my 710, it finally started after over 10 tries!
Pulling the batteries from a running unit has never caused a problem for my 710.

As a test, turn on one of your units and just let it run until it shuts down on it's own from dead batteries.
Then try to start it with new/fully charged batteries.

What's needed is an audible alarm for low batteries so I can change batteries before it shuts down.
Plus a better voltage/power sensor on the battery indicator.
As it stands now I change batteries when it shows half on the indicator, better that than a dead unit that won't start in the middle of nowhere.

When in trouble or in doubt, run in circles, scream and shout

November 2, 2012
9:40 am
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pprass said

I have been using my 710 now every day for 3 weeks while on a trip through New Zealand and it has worked very well except for when it runs out of battery; shuts down and won't restart for hours! It nearly ruined our trip actually and if it wasn't for a back up GPSr we would have been in Geocaching trouble.
What I have also found though is that if I pull out the batteries from the GPSr without first shutting off the unit, the same problem occurs - ie it won't restart for hours. I pull out a battery, put it back in (that's the only way I know of turning it off when it gets into this cycle) and then press the start button - over and over again for upto 3 hours.
So what I think the problem is, is that it doesn't like being shut down without going through the proper shut down procedure - ie press the on/off button.
This I am sure is only a problem with my unit as I have a friend with a 710 and if we try it with his, it sometimes won't restart straight away, but it will start after just a few goes. Most ofthe time though it starts up straight away.
Anyone else had this experience by removing the batteries while the GPSr is still operaating?

Peter,

Something is amiss. As a test before we send out customers orders we purposely pull out the batteries while the unit is operating. When we replace the batteries, the units start without incidence. Now I am sure that Magellan (who is monitoring this site) would like to know the serial number of the unit and how many software upgrades you did on it. (Meaning from the lowest version to the present.)

I do believe that you are having the problem as described. I am also convinced that the problem lies in the software.

It would also be interesting to see if any other members are having this problem. It is a shame that you are in Australia, because we would like to play with this unit. Peter, we are interested in a comparison of the units for your friend vs. yours. The difference in serial numbers will allow us to exclude different motherboards. We suspect that your unit is older than your friends and you have upgraded the firmware more times that he has.

If so our best bet is hinging on the possibility that during your firmware upgrades you inherited a bug.

If so just reloading the firmware will not help. The unit must be reformatted and reloaded. My suggestion is that if the Magellan Australia people have the correct software to completely reload the UBOOT and reformat the unit and then they reloaded the current version they will solve the problem. However; they may not have this software and the unit would to be replaced.

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma.  In Burmese he is "Dua Ma Rung".

November 2, 2012
1:26 am
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pprass
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I have been using my 710 now every day for 3 weeks while on a trip through New Zealand and it has worked very well except for when it runs out of battery; shuts down and won't restart for hours! It nearly ruined our trip actually and if it wasn't for a back up GPSr we would have been in Geocaching trouble.
What I have also found though is that if I pull out the batteries from the GPSr without first shutting off the unit, the same problem occurs - ie it won't restart for hours. I pull out a battery, put it back in (that's the only way I know of turning it off when it gets into this cycle) and then press the start button - over and over again for upto 3 hours.
So what I think the problem is, is that it doesn't like being shut down without going through the proper shut down procedure - ie press the on/off button.
This I am sure is only a problem with my unit as I have a friend with a 710 and if we try it with his, it sometimes won't restart straight away, but it will start after just a few goes. Most ofthe time though it starts up straight away.
Anyone else had this experience by removing the batteries while the GPSr is still operaating?

September 3, 2012
9:16 am
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pprass wrote:

Well that attempt at humour is now becoming more serious than I thought! I now find that even if I replace the batteries when I first get the "Low Battery" message, it still takes me around 20 attempts at booting up the unit before it starts.
I might start using Alkaline batteries and see if that is any better.

My experience when using old rechargeable batteries (old as you have been using them for a couple of years) is that they can appear OK but die quickly when placed under load (camera, restart etc). Although I’m not seeing your problem if I change them at the low voltage warning.

Graham.

September 3, 2012
8:58 am
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pprass
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pprass wrote:

...I'm changing batteries on the hour every hour from now on! I have bought a small cart that I attach to my belt and it follows me everywhere I go - it is chock-a-block full of batteries 😛

Well that attempt at humour is now becoming more serious than I thought! I now find that even if I replace the batteries when I first get the "Low Battery" message, it still takes me around 20 attempts at booting up the unit before it starts.
I might start using Alkaline batteries and see if that is any better.

August 1, 2012
3:21 am
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pprass
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ShortcutHicksy wrote:

...If you observe the battery icon it will often (if not always) flash to red when the unit starts up and then go to green.

Yes - I have noticed that and just thought it was its checking routine - 1. Check that all colours show;
2. Detect if owner is really desperate to have the GPS working so that he can decide which track to take in this "in the middle of nowhere" location. (there is a sweat sensor on the back of the unit which people think is the speaker grill)
3. If YES -then display "Low Battery - change battery" message.(hehehehe!)
4. If NO - then power up as normal. (ho hum)

ShortcutHicksy wrote:

I have previously spoken of this in the forum with the warning that ignoring “Low Voltage Warnings” can be dangerous and do it at your own peril.

I'm changing batteries on the hour every hour from now on! I have bought a small cart that I attach to my belt and it follows me everywhere I go - it is chock-a-block full of batteries 😛

August 1, 2012
2:41 am
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I have also had this happen. It can be difficult to get the unit to restart after putting in new batteries.

The software appears to loop in the low voltage routine. The battery voltage sensor is either to slow in detection the new batteries or more likely the software reading of the sensor is not correctly timed to allow the sensor to do its job. If you observe the battery icon it will often (if not always) flash to red when the unit starts up and then go to green.

I have previously spoken of this in the forum with the warning that ignoring “Low Voltage Warnings” can be dangerous and do it at your own peril.

Graham.

August 1, 2012
12:41 am
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phild31 wrote:

...It would seem to be tied in to the using alkaline setting to get the best usage from rechargeable batteries bug.

Yes - intuitively (as I know nothing about the workings of battery powered instruments) I think there is a serious problem with the power indicator and the way that the unit detects low voltage.

Hope that Magellan are already working on this issue as it is now the most important bug to me. All the other bugs that I have reported are operational quirks that I just put up with, but if I can't get my GPSr to start at all - then that is serious - especially when out in the middle of nowhere.

(I wish there was a register of issues that Magellan are working on :unsure: - have I mentioned that before B) )

July 31, 2012
2:10 pm
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phild31
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I always get the change batteries/shutting down notification every time I put new batteries in it and restart it.
It has always started though.

But what you describe has happened once with mine, it took me a couple of tries to restart my 710.

At the time I thought I had just put dead batteries back in, but now hearing about your problem it seems to be a bug in the voltage detector not resetting from the low voltage warning or the 'Shut Down for Dead Battery' routine.

It would seem to be tied in to the using alkaline setting to get the best usage from rechargeable batteries bug.

When in trouble or in doubt, run in circles, scream and shout

July 31, 2012
10:59 am
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pprass
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Subject line sounds odd, but what I have found is that if I let the GPSr shut down due to the batteries running totally flat, then I cannot restart the GPS with fresh batteries, or even when plugged in to the PC.

However If I pull out the batteries before they run totally flat (ie when I get the first low battery warning)then all is ok when I put fresh batteries in and start the unit - it just starts up like normal.

I have just spent 1 hour trying to restart the 710 using 4 different batteries and powering it through the PC - then suddenly after what may have been the 20th time of trying to start the GPSr - it fired up!

This has happened a few times now and it is becoming a bit of a pain as I don't always catch the low battery warning message and in any case I am never sure if it is for real. I also don't take much notice of the battery indicator either - eg why do I have to have it on Alkaline when I use Rechargeables?

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