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Weird Power Off bug
January 7, 2012
10:36 am
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Paganel
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If the version is less than 1.12, then you need to update the firmware required. 1.12 - the first fully stable release.

January 6, 2012
10:52 pm
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phild31
Nashua, New Hampshire USA
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I don't think anyone has had problems with the update.
Not having a 310 I can't tell you what improvements, if any, the update has.

When in trouble or in doubt, run in circles, scream and shout

January 6, 2012
9:46 pm
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piccio168
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January 1, 2012
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VP propmpts me at each to start to install the version 1.17 and I refuse every time. I don't know the benefits of the new software but don't want to try.
Any suggestion from the boarders?

January 6, 2012
7:53 pm
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Team Hildy
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January 5, 2012
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After no support from Magellan for 36 hours I just sent the thing back to Amazon.

January 5, 2012
7:13 am
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Team Hildy
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I just got an Explorist 310 for Christmas. When I push the power button I get the option to shut down or suspend. I move the joystick to highlight power down, and then depress the joystick. The unit locks up with the "powering down" message in a box over my map for about 30 seconds, and then the screen goes blank. The next time I press the power button, the screen immediately lights up showing the same "powering down" box over the same spot on the map for about two seconds and then switches to what looks like a backdoor diagnostic mode. It is just a grey screen with the headings Factory, Run, Other, and Help across the top. The Menu key allows me to navigate those categories, but I can't seem to select anything within them. I eventually have to pull the batteries to get the unit to shut down.

Screen Capture is OFF.

I have installed the latest OS (version 1.17) from the Magellan website.

Is this a common issue? Does anyone have a possible solution?

As a secondary issue, I can't register my unit with Magellan. The site always says my Serial Number is wrong or already used.

EDIT: I used Vantage Point to reinstall the OS today, and the problem still persists.

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