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8:56 am
March 11, 2021
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KEG,
Thanks for the information. This unit cannot be repaired and must be replaced.
Appears as though this unit was released from Magellan with the wrong project number software.
OR we have a batch of counterfeits in motion.
Who was this unit purchased from?
JG
JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma. In Burmese he is "Dua Ma Rung".
6:13 am
January 13, 2014
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Just tried to complete an update on a friends new 510 (in Australia) and got this exact issue. S/N starts with 014860000 . . . . I have sent an e-mail to Magellan, assume it will need to be sent back for a warranty repair.
2:34 pm
March 11, 2021
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We would like to issue a potential WARNING.
We thank a customer who reported to me that he just purchased a 510 serial number 0148600002120 from 17th Street Photo in New York that created an iBoot error when he tried to upgrade to 713.
We are not aware that any units were released with the fifth digit of the S/N over 5.
We are also not aware that the 713 was set up to handle anything over 1-5.
The symptom was that the upgrade made it all the way through and said to disconnect and it would reboot.
Upon reboot the unit had a BSOD (Blue Screen of Death) and gave the infamous, Updating Image, NOTE: This is iBoot Fail.
Let us know, if anyone else has had the problem.
As you know, this error cannot be repaired.
JG
JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. For the record, JG received his moniker from the Kachins in Burma. In Burmese he is "Dua Ma Rung".
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