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GC not found
GC not recognized by computer
May 22, 2015
4:44 pm
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Mike
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July 26, 2014
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stjohn said
Yes all connected. I have just seen an article stating google chrome is no longer supporting NPAPI whatever that is, but I think its to do with plugins. So not sure what else to do but feeling very miffed with Magellan for not warning customers before they buy. 

Linda, if you feel that Magellan misrepresented either their unit or software then return the unit to the dealer or contact Magellan for a solution.

Also if you are not satisfied with Chrome .. try Internet Explorer or FireFox.

Mike

Jungle Ghost Enterprises (JGE) is located in Wayne, NJ, USA. JGE was created in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

May 22, 2015
3:56 pm
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stjohn
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Yes all connected. I have just seen an article stating google chrome is no longer supporting NPAPI whatever that is, but I think its to do with plugins. So not sure what else to do but feeling very miffed with Magellan for not warning customers before they buy. 

May 21, 2015
1:53 pm
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Mike
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Linda,

Sure appreciate your adding in the Computer make and Operating System.

We are not to familiar with Magellan Communicator but can ask you to verify that your Computer is attaching to the GPS.

Please tell us if you can attach the GPS to the PC using the USB cable?  Just shut down the GC attach the cable and start the unit.  You should get a screen that will allow you to connect to the PC.

If you can do this then please remember that Communicator simple moves the cache to your PC and you must connect your PC to the GPS to move the caches to the GPS.

Mike

Jungle Ghost Enterprises (JGE) is located in Wayne, NJ, USA. JGE was created in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

May 21, 2015
11:15 am
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stjohn
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Can anyone tell me why after downloading the communicator my explorist GC is still "not found", it is brand new so not been corrupted. I have tried chrome, firefox and internet explorer. I am at my wits end and feel like throwing it out of the window.

Thanks Linda

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