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Won't start if battery runs out!
January 21, 2015
5:01 pm
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JungleGhost
Wayne NJ
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Boondeck said

JungleGhost said
Boondeck,

Thanks for sharing this information. 

Let me see if I can help you with the rules for adding maps to the X10 series.

1) Any maps that you add to the external MICROSDHC memory card are to be added to the ROOT of the card.

2) Do not create a /MAP directory on the external card and add files to this directory.

3) The touch.mdc program is only use in the internal GPS /MAP directory.  It should have only the basemap (mgi) file, map files such as .tpo, imi, lgt, rmp, msd, md5 on it. DON'T FORGET TO NUMBER THE FILES FROM 0= 1= 2= ON.

4) Never add a touch.mdc file to the external memory card.

The problem is that when inexperienced users add maps they add them wrong.

Regards,

JG

I'm a bit confused.  Does this response refer to my preceding post?  Actually, I think the North America turn by turn map is properly installed.  

What I was commenting on was the problem others have reported of not being able to reboot when the batteries go dead while using the turn by turn map.  It seems that that map uses more current than the USA topo so my comment was that by removing the memory card which contains that map the unit will boot up in the more energy efficient topo map.  

There seems to be a bug in the software that improperly reads the battery voltage when the unit is doing a data scan start up.

Would you concur with this observation? 

Boondeck,

My previous post addressed the issue that can and would cause a reboot problem.  As you know we sell many units Worldwide.  Peter in Australia reported this problem with his 710 as did others with different X10's

Obviously we assume that you are setting your battery at ALKALINE regardless of which actual type of battery you are using.

We found that the problem was confined to maps not in the root of the card, improper numbering in the touch.mdc of the internal file, customers creating touch.mdc files on the memory card and the like.

So the answer to your question is that the boot up sequence of the GPS is controlled by the touch.mdc and after that review the GPS looks for any memory cards for additional legitimate files and so loads.

The only other problem could be IDENTICAL dominant file names in both the internal memory and on the memory card.

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

January 21, 2015
4:17 pm
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Boondeck
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JungleGhost said
Boondeck,

Thanks for sharing this information. 

Let me see if I can help you with the rules for adding maps to the X10 series.

1) Any maps that you add to the external MICROSDHC memory card are to be added to the ROOT of the card.

2) Do not create a /MAP directory on the external card and add files to this directory.

3) The touch.mdc program is only use in the internal GPS /MAP directory.  It should have only the basemap (mgi) file, map files such as .tpo, imi, lgt, rmp, msd, md5 on it. DON'T FORGET TO NUMBER THE FILES FROM 0= 1= 2= ON.

4) Never add a touch.mdc file to the external memory card.

The problem is that when inexperienced users add maps they add them wrong.

Regards,

JG

I'm a bit confused.  Does this response refer to my preceding post?  Actually, I think the North America turn by turn map is properly installed.  

What I was commenting on was the problem others have reported of not being able to reboot when the batteries go dead while using the turn by turn map.  It seems that that map uses more current than the USA topo so my comment was that by removing the memory card which contains that map the unit will boot up in the more energy efficient topo map.  

There seems to be a bug in the software that improperly reads the battery voltage when the unit is doing a data scan start up.

Would you concur with this observation? 

January 18, 2015
9:15 am
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JungleGhost
Wayne NJ
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Boondeck,

Thanks for sharing this information. 

Let me see if I can help you with the rules for adding maps to the X10 series.

1) Any maps that you add to the external MICROSDHC memory card are to be added to the ROOT of the card.

2) Do not create a /MAP directory on the external card and add files to this directory.

3) The touch.mdc program is only use in the internal GPS /MAP directory.  It should have only the basemap (mgi) file, map files such as .tpo, imi, lgt, rmp, msd, md5 on it. DON'T FORGET TO NUMBER THE FILES FROM 0= 1= 2= ON.

4) Never add a touch.mdc file to the external memory card.

The problem is that when inexperienced users add maps they add them wrong.

Regards,

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

January 17, 2015
6:47 pm
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Boondeck
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I recently had this problem and came up with a solution that works for the 610 but would not work for the 710.

The batteries went dead while in the city mode and I could not get it to reboot.  I got the usual change batteries message.  

Then I had an idea.  I took out the memory card where the North America turn by turn is located.  I then tried the reboot.  It rebooted in the USA topo mode.  I shut the unit down and replaced the card and rebooted but it still wanted to reboot in the city mode so I took out the card again, it rebooted in the topo mode.  I went into the menu and checked the topo mode which was the only one there but was unchecked.  I then shut down, replaced the memory card then rebooted.  The unit rebooted in the topo mode.  I was then able to check the city mode and it worked fine and rebooted fine.  

The lesson, don't let the batteries run down.  I assume that this procedure won't work with the 710 as city map is in the internal memory and not on a card.

Hope this helps.

December 12, 2012
3:38 pm
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pprass
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JungleGhost said

Lastly, remove tracks .. you get the idea .. try to isolate the problem to one of the items that you have removed and please do not forget to do the Waypoints.

However, you probably have done this so forgive me if I am recommending something that you have already done.

JG

I have by mistake done part of this experiment and found that I had to go back and remove the Active Track file otherwise it wouldn't start.  So what happened was that I removed Geocaches, Images and WPTs, but forgot to remove Track.  Didn't start, so I went back in and removed Tracks and it started.  However I have not performed the experiment in the exact precise method that you describe.  I'll do it next time it shutas down.

December 4, 2012
11:50 am
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phild31
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JG,

Yes, the only time under normal use I have a problem with rechargeables is in driving mode.

I decided to follow your advice about not using a power adapter to run the 710 in my vehicle.

So, I now use a Hyperkin 10,000 mAh battery to power my 710 in the truck.

I do a lot of driving around while geocaching so having a power supply is better than changing the AAs constantly.

The battery will power the unit for several days before needing to be recharged and I can recharge it in the truck if necessary.

I use it with my bicycle and all day hiking & hunting excursions also.

 

Phil

When in trouble or in doubt, run in circles, scream and shout
December 4, 2012
9:09 am
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JungleGhost
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phild31 said
JungleGhost said

 

Peter,

 

The problem is apparently the starting voltage.   Rechargeables are technically 0.50 Volts LOWER at fully charge without a load below the alkaline batteries.   When the unit starts up the current draw is high and thus like unlike a generator .. the unit cannot shed the starting load.

 

The real question is .. "Does this problem go away with fresh Alkaline or Lithium batteries?"

 

JG

 

JG, if what you are saying is the problem then would that mean that rechargeable batteries can not be used in these units because the starting load is too high?

What Peter describes has happened 3 times with my 710, each time it eventually started after several tries using rechargeable batteries. Rechargeable batteries were all I had with me at the time.

Once it happened when I had alkaline batteries go dead and it wouldn't restart properly with new alkaline in it.

My 710 starts with partially dead rechargeable batteries without issue unless it shuts down because of "low batteries".

It seams to be a problem with the power management program of the units.

The real question should be .."Why does this happen at all, no matter what type of battery is used?"

 

Hi Phil,

I agree that the problem should not be rechargeables.  The only time that rechargeables give us a problem are when in the City Mode.  The City Mode draws a lot of current to speak and rechargeables sometimes prevent the directions from being issued.

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

December 4, 2012
9:06 am
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JungleGhost
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pprass said

JungleGhost said

Peter,

The problem is apparently the starting voltage.   Rechargeables are technically 0.50 Volts LOWER at fully charge without a load below the alkaline batteries.   When the unit starts up the current draw is high and thus like unlike a generator .. the unit cannot shed the starting load.

The real question is .. "Does this problem go away with fresh Alkaline or Lithium batteries?"

JG

No it doesn't JG!  I have tried straight out of the packet Lithium and Alkaline thinking it would "jolt" the unit into action with that extra power.  I have also tried it connected to the PC - surely that should be providing adequate power - but no.  The only way I had any success was to remove all files from the GPSr - including the Active Track.  It's as though it has enough power to get it started if it doesn't have to load Geocaches, images, tracks etc.

Peter

Hi Peter,

I just wanted to make sure that it is not a simple solution like use alkaline, etc.  So you have proven that it has nothing to do with the Battery monitoring problem.   Also I personally use rechargeables without incidence.

Now you must start to remove one item at a time.  Assuming that you did not add any images using your PC to transfer it should not be images.  But remove just the images and test.  Keep a set of almost discharged rechargeables to use in this experiment.  You can always just give them a five minute charge after they fail to set them up for the next experiment.

With the images renstalled remove just the Geocaches and test and replace.

Lastly, remove tracks .. you get the idea .. try to isolate the problem to one of the items that you have removed and please do not forget to do the Waypoints.

If you can get to that stage and find the area controlling the problem then you have to one by one remove items in the category to see what turns up.

However, you probably have done this so forgive me if I am recommending something that you have already done.

I wish I could help you more but we have never encountered this problem in any of the units we either tested or repaired.

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

December 4, 2012
8:35 am
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phild31
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JungleGhost said

 

Peter,

 

The problem is apparently the starting voltage.   Rechargeables are technically 0.50 Volts LOWER at fully charge without a load below the alkaline batteries.   When the unit starts up the current draw is high and thus like unlike a generator .. the unit cannot shed the starting load.

 

The real question is .. "Does this problem go away with fresh Alkaline or Lithium batteries?"

 

JG

 

JG, if what you are saying is the problem then would that mean that rechargeable batteries can not be used in these units because the starting load is too high?

What Peter describes has happened 3 times with my 710, each time it eventually started after several tries using rechargeable batteries. Rechargeable batteries were all I had with me at the time.

Once it happened when I had alkaline batteries go dead and it wouldn't restart properly with new alkaline in it.

My 710 starts with partially dead rechargeable batteries without issue unless it shuts down because of "low batteries".

It seams to be a problem with the power management program of the units.

The real question should be .."Why does this happen at all, no matter what type of battery is used?"

When in trouble or in doubt, run in circles, scream and shout
December 4, 2012
5:05 am
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pprass
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JungleGhost said

Peter,

The problem is apparently the starting voltage.   Rechargeables are technically 0.50 Volts LOWER at fully charge without a load below the alkaline batteries.   When the unit starts up the current draw is high and thus like unlike a generator .. the unit cannot shed the starting load.

The real question is .. "Does this problem go away with fresh Alkaline or Lithium batteries?"

JG

No it doesn't JG!  I have tried straight out of the packet Lithium and Alkaline thinking it would "jolt" the unit into action with that extra power.  I have also tried it connected to the PC - surely that should be providing adequate power - but no.  The only way I had any success was to remove all files from the GPSr - including the Active Track.  It's as though it has enough power to get it started if it doesn't have to load Geocaches, images, tracks etc.

Peter

December 3, 2012
10:54 am
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JungleGhost
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pprass said

ShortcutHicksy said

pprass said 
The Magellan screen popped up with that "radar" icon sweeping around - and then it just stopped Cry.

 

Hi Peter,

I assume you waited a little while after the radar icon stopped. It always stops on my 710, sometimes more than once in the boot up but then it starts.

Graham.

PS Only talking seconds, not minutes.

Graham,

Yes I know what you are describing - it sort of does a hiccup or a stall and then jumps straight into action with the map screen.  But - no, in my case it just freezes and nothing happens.  However I just remembered that at times when I wait long enough it comes up with that Batteries need changing screen and does that countdown.  Gets to 1 second and then that's it - just stays there.

Peter,

The problem is apparently the starting voltage.   Rechargeables are technically 0.50 Volts LOWER at fully charge without a load below the alkaline batteries.   When the unit starts up the current draw is high and thus like unlike a generator .. the unit cannot shed the starting load.

The real question is .. "Does this problem go away with fresh Alkaline or Lithium batteries?"

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

December 3, 2012
8:07 am
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pprass said

ShortcutHicksy said

pprass said 
The Magellan screen popped up with that "radar" icon sweeping around - and then it just stopped Cry.

 

Hi Peter,

I assume you waited a little while after the radar icon stopped. It always stops on my 710, sometimes more than once in the boot up but then it starts.

Graham.

PS Only talking seconds, not minutes.

Graham,

Yes I know what you are describing - it sort of does a hiccup or a stall and then jumps straight into action with the map screen.  But - no, in my case it just freezes and nothing happens.  However I just remembered that at times when I wait long enough it comes up with that Batteries need changing screen and does that countdown.  Gets to 1 second and then that's it - just stays there.

 

Peter,

It looking like it is a power management problem, the software believes there is a low voltage issue when there is not.

I have experienced the start up problems when I have had genuine low voltage. Then when I put in fully charged batteries it still has trouble starting. The software around voltage management appears to be poorly designed.

Though your 710 may have a hardware or data problem as well.

Graham.

December 3, 2012
4:56 am
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pprass
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ShortcutHicksy said

pprass said 
The Magellan screen popped up with that "radar" icon sweeping around - and then it just stopped Cry.

 

Hi Peter,

I assume you waited a little while after the radar icon stopped. It always stops on my 710, sometimes more than once in the boot up but then it starts.

Graham.

PS Only talking seconds, not minutes.

Graham,

Yes I know what you are describing - it sort of does a hiccup or a stall and then jumps straight into action with the map screen.  But - no, in my case it just freezes and nothing happens.  However I just remembered that at times when I wait long enough it comes up with that Batteries need changing screen and does that countdown.  Gets to 1 second and then that's it - just stays there.

December 3, 2012
4:52 am
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JungleGhost said

Just a hunch .. please set your battery to ALKALINE.

 

Yes I did have it set to ALKALINE.

December 1, 2012
11:16 pm
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pprass said 
The Magellan screen popped up with that "radar" icon sweeping around - and then it just stopped Cry.

 

Hi Peter,

I assume you waited a little while after the radar icon stopped. It always stops on my 710, sometimes more than once in the boot up but then it starts.

Graham.

PS Only talking seconds, not minutes.

December 1, 2012
10:07 pm
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pprass said
Ok - next installment.

 

The 710 shut down on me due to low batteries after the low battery message came up a couple of times.  So with great trepidation, I inserted 2 fully charged rechargeable batteries and pressed the Power On button.  The Magellan screen popped up with that "radar" icon sweeping around - and then it just stopped Cry.  I then swore at it out load, took the batteries out, put them back in and pressed the Power button again and this time it fired up!Smile.

 

So it seems that the problem is still there, but it only takes 2 or 3 goes to get it started again, compared to (and I am not exaggerating here) over 30 times in the past.

 

Regarding the round-about issue, are you referring to the chimes that always sound the "go straight ahead" chime regardless if I am going to take the 1st or 3rd exit?  If so, then that still happens.  Even if I am taking the 1st exit (ie turning left in Aus) I get the "go straight ahead" chime.

Peter,

Just a hunch .. please set your battery to ALKALINE.

As for the chimes .. update would not handle this problem.

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

December 1, 2012
9:14 pm
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pprass
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Ok - next installment.

 

The 710 shut down on me due to low batteries after the low battery message came up a couple of times.  So with great trepidation, I inserted 2 fully charged rechargeable batteries and pressed the Power On button.  The Magellan screen popped up with that "radar" icon sweeping around - and then it just stopped Cry.  I then swore at it out load, took the batteries out, put them back in and pressed the Power button again and this time it fired up!Smile.

 

So it seems that the problem is still there, but it only takes 2 or 3 goes to get it started again, compared to (and I am not exaggerating here) over 30 times in the past.

 

Regarding the round-about issue, are you referring to the chimes that always sound the "go straight ahead" chime regardles if I am going to take the 1st or 3rd exit?  If so, then that still happens.  Even if I am taking the 1st exit (ie turning left in Aus) I get the "go straight ahead" chime.

November 28, 2012
7:32 am
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Sorceress said

JungleGhost said

pprass said

JungleGhost said
Email resent .. had to redo it so it may have more information than original.
JG

Thanks - It is Friday 23 Nov and haven't received the email.

email address is: ssrapp@bigpond.net.au.

Peter,

Any results to report from your Battery Drain Experiment? Smile

Also please check to see if the Australian Map Program on roundabout has improved.  I do not believe that it will improve but it is worth checking for us.

If so, then I have some information to report to David.

JG

JG,

Will this method that Peter tried work on the USA models?

-S-

Sorceress ... YES IT WILL ON THE 710 units.

JG

November 27, 2012
10:41 pm
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Sorceress said

JungleGhost said

pprass said

JungleGhost said
Email resent .. had to redo it so it may have more information than original.
JG

Thanks - It is Friday 23 Nov and haven't received the email.

email address is: ssrapp@bigpond.net.au.

Peter,

Any results to report from your Battery Drain Experiment? Smile

Also please check to see if the Australian Map Program on roundabout has improved.  I do not believe that it will improve but it is worth checking for us.

If so, then I have some information to report to David.

JG

JG,

Will this method that Peter tried work on the USA models?

-S-

Sorceress ... YES IT WILL ON THE 710 units.

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

November 27, 2012
10:24 pm
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JungleGhost said

pprass said

JungleGhost said
Email resent .. had to redo it so it may have more information than original.
JG

Thanks - It is Friday 23 Nov and haven't received the email.

email address is: ssrapp@bigpond.net.au.

Peter,

Any results to report from your Battery Drain Experiment? Smile

Also please check to see if the Australian Map Program on roundabout has improved.  I do not believe that it will improve but it is worth checking for us.

If so, then I have some information to report to David.

JG

JG,

Will this method that Peter tried work on the USA models?

-S-

November 27, 2012
3:15 pm
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pprass said

JungleGhost said
Email resent .. had to redo it so it may have more information than original.
JG

Thanks - It is Friday 23 Nov and haven't received the email.

email address is: ssrapp@bigpond.net.au.

Peter,

Any results to report from your Battery Drain Experiment? Smile

Also please check to see if the Australian Map Program on roundabout has improved.  I do not believe that it will improve but it is worth checking for us.

If so, then I have some information to report to David.

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

November 25, 2012
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pprass said

Thanks JG - I ran the files as per your instructions and all seems to be well so far Smile

I have tried "tripping" the unit by pulling out the batteries without powering down and it starts immediately when starting up again. I need to wait to see what happens when the batteries run down and the unit shuts down due to low power.

I didn't lose anything in the process - maps and all settings were ok. Just not sure why I needed a 4 gb SD card as the files when loaded onto it were just 132 mb - hope I didn't miss anything vitalConfused

Peter

For the members .. here is a copy of the complete message that I receive from Peter and my reply to his comments.

From Peter: "Thanks Ed,

I followed the instructions and so far it looks as though the fault has disappeared. I loaded a heap of caches (6,600) and booted the unit up and then pulled the batteries out without pressing the power off button first. Put the batteries back in and pressed the power button and – voila! It started – and a lot faster as well it seems The next test will be to wait for the batteries to die (which won’t take too long – btw see below on an interesting story on this issue) and not take them out until the unit shuts down due to low power.

Just a few comments to make:
1. I used an 8gb Micro SDHC card, but when I extracted the files onto it, it only took up 132 mb?
2. None of my maps or settings were affected by the procedure.

Batteries:
While out caching with a friend who has a Garmin 60CSX, the battery indicator on my 710 after 4 or so hours started to show red/orange meaning low power. So I took them out and replaced them in fear that the unit would shut down on me. My friends GPS also ran out of batteries but he didn’t have another set with him, so thinking that mine were not fully discharged I gave them to him thinking that it would tie him over until he got to the car – 30 minutes or so.
Now – do you know what happened? The battery indicator on his Garmin using my “red/orange” indicated batteries showed 80% full!!! He continued to use those batteries for the rest of the day and half the next!!! There is something really weird going on with the eXplorist power consumption/meter that’s for sure.

Regards

Peter

From Me to Peter:

Peter,

I am going to move your message to the exploristforum and I will answer your questions here and on the forum.

I think that all member should be aware of your experiment.

Please keep me updated.

As for the 4GB MicroSDHC card. Personally anything lower isn't worth purchasing.

As for the Red/Orange please set the battery indicator to ALKALINE and tell me what happened. There is a software bug in the monitor and it will be fixed in 7.03.

As for the maps .. they will not be effected but just in case your unit hiccups .. I wanted you to back up all your internal memory files.

Regards,

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

November 25, 2012
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Thanks JG - I ran the files as per your instructions and all seems to be well so far Smile

I have tried "tripping" the unit by pulling out the batteries without powering down and it starts immediately when starting up again. I need to wait to see what happens when the batteries run down and the unit shuts down due to low power.

I didn't lose anything in the process - maps and all settings were ok. Just not sure why I needed a 4 gb SD card as the files when loaded onto it were just 132 mb - hope I didn't miss anything vitalConfused

Peter

November 22, 2012
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pprass said

JungleGhost said
Email resent .. had to redo it so it may have more information than original.
JG

Thanks - It is Friday 23 Nov and haven't received the email.

email address is: ssrapp@bigpond.net.au.

Peter.. Last email you sent us was pprass@gmail.com so we sent it to that email address.

Unfortunately, we did not keep a copy.

Please look in this account.

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

November 22, 2012
6:00 pm
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pprass
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JungleGhost said
Email resent .. had to redo it so it may have more information than original.
JG

Thanks - It is Friday 23 Nov and haven't received the email.

email address is: ssrapp@bigpond.net.au.

November 21, 2012
8:40 am
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JungleGhost
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pprass said

JungleGhost said
Email with directions and link to files sent today.
Please keep us informed on your progress.
JG

JG - just returned from our trip to NZ and I cannot locate the email that you sent me or even my response to the email that you sent me on 9 or 10 November with the instructions and link. Would it be possible to resend the email to me please.

Sorry for the inconvenience.

Peter

Pete,

Email resent .. had to redo it so it may have more information than original.

Let us know the results.

Thanks,

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

November 20, 2012
11:26 pm
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pprass
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JungleGhost said
Email with directions and link to files sent today.
Please keep us informed on your progress.
JG

JG - just returned from our trip to NZ and I cannot locate the email that you sent me or even my response to the email that you sent me on 9 or 10 November with the instructions and link. Would it be possible to resend the email to me please.

Sorry for the inconvenience.

Peter

November 10, 2012
12:58 pm
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pprass said

Thanks all for your replies - you have been very helpful. We are now out of internet wilderness and in the centre of the North Island of New Zealand - Taupo and can respond.

I have replied to JG's request via email and also mentioned that I found that I can get the unit to restart by removing the Active Track file which has been quite large. Could be just a coincidence as I have only tried it twice.

Peter

Peter,
Email with directions and link to files sent today.
Please keep us informed on your progress.
JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

November 9, 2012
11:08 pm
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pprass
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Thanks all for your replies - you have been very helpful. We are now out of internet wilderness and in the centre of the North Island of New Zealand - Taupo and can respond.

I have replied to JG's request via email and also mentioned that I found that I can get the unit to restart by removing the Active Track file which has been quite large. Could be just a coincidence as I have only tried it twice.

Peter

November 3, 2012
1:29 pm
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pprass said

I have been using my 710 now every day for 3 weeks while on a trip through New Zealand and it has worked very well except for when it runs out of battery; shuts down and won't restart for hours! It nearly ruined our trip actually and if it wasn't for a back up GPSr we would have been in Geocaching trouble.
What I have also found though is that if I pull out the batteries from the GPSr without first shutting off the unit, the same problem occurs - ie it won't restart for hours. I pull out a battery, put it back in (that's the only way I know of turning it off when it gets into this cycle) and then press the start button - over and over again for upto 3 hours.
So what I think the problem is, is that it doesn't like being shut down without going through the proper shut down procedure - ie press the on/off button.
This I am sure is only a problem with my unit as I have a friend with a 710 and if we try it with his, it sometimes won't restart straight away, but it will start after just a few goes. Most ofthe time though it starts up straight away.
Anyone else had this experience by removing the batteries while the GPSr is still operaating?

Peter, I feeling real sorry about your situation in Australia. So here is what I can for you. Send me an email to support@jungleghost.com I will need the serial number of your 710. Since it is a 710 there are only one possible set of programs that can fix any inherited firmware update bugs. If you have a 510 or 610 there are two programs and we cannot determine without physically having the GPS which one is correct.

My staff will prepare a set of program and instructions on how to reload the programs into your 710 with version 6.53.

This will not fix any UBOOT programs but will at least reassure you that it is not a problem that was caused by a multitude of firmware upgrades.

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

November 2, 2012
11:17 pm
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ShortcutHicksy
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Hi Peter,

I can remove the batteries from my 710 with it is turned on and then replace them and it starts normally. So as you indicated the fault appears to be with your unit, like my no right turn at traffic signals with my 710.

On occasions I have had to remove the batteries when the unit was in a restarting loop due to low battery voltage and after putting in fresh batteries have been able to start the unit sometimes it needed a few attempts.

Graham.

November 2, 2012
4:12 pm
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phild31
Nashua, New Hampshire USA
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The problem is that when the unit shuts down because of low batteries it will not start up.
This has happened 3 times with my 710, it finally started after over 10 tries!
Pulling the batteries from a running unit has never caused a problem for my 710.

As a test, turn on one of your units and just let it run until it shuts down on it's own from dead batteries.
Then try to start it with new/fully charged batteries.

What's needed is an audible alarm for low batteries so I can change batteries before it shuts down.
Plus a better voltage/power sensor on the battery indicator.
As it stands now I change batteries when it shows half on the indicator, better that than a dead unit that won't start in the middle of nowhere.

When in trouble or in doubt, run in circles, scream and shout
November 2, 2012
9:40 am
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JungleGhost
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pprass said

I have been using my 710 now every day for 3 weeks while on a trip through New Zealand and it has worked very well except for when it runs out of battery; shuts down and won't restart for hours! It nearly ruined our trip actually and if it wasn't for a back up GPSr we would have been in Geocaching trouble.
What I have also found though is that if I pull out the batteries from the GPSr without first shutting off the unit, the same problem occurs - ie it won't restart for hours. I pull out a battery, put it back in (that's the only way I know of turning it off when it gets into this cycle) and then press the start button - over and over again for upto 3 hours.
So what I think the problem is, is that it doesn't like being shut down without going through the proper shut down procedure - ie press the on/off button.
This I am sure is only a problem with my unit as I have a friend with a 710 and if we try it with his, it sometimes won't restart straight away, but it will start after just a few goes. Most ofthe time though it starts up straight away.
Anyone else had this experience by removing the batteries while the GPSr is still operaating?

Peter,

Something is amiss. As a test before we send out customers orders we purposely pull out the batteries while the unit is operating. When we replace the batteries, the units start without incidence. Now I am sure that Magellan (who is monitoring this site) would like to know the serial number of the unit and how many software upgrades you did on it. (Meaning from the lowest version to the present.)

I do believe that you are having the problem as described. I am also convinced that the problem lies in the software.

It would also be interesting to see if any other members are having this problem. It is a shame that you are in Australia, because we would like to play with this unit. Peter, we are interested in a comparison of the units for your friend vs. yours. The difference in serial numbers will allow us to exclude different motherboards. We suspect that your unit is older than your friends and you have upgraded the firmware more times that he has.

If so our best bet is hinging on the possibility that during your firmware upgrades you inherited a bug.

If so just reloading the firmware will not help. The unit must be reformatted and reloaded. My suggestion is that if the Magellan Australia people have the correct software to completely reload the UBOOT and reformat the unit and then they reloaded the current version they will solve the problem. However; they may not have this software and the unit would to be replaced.

JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

November 2, 2012
1:26 am
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pprass
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I have been using my 710 now every day for 3 weeks while on a trip through New Zealand and it has worked very well except for when it runs out of battery; shuts down and won't restart for hours! It nearly ruined our trip actually and if it wasn't for a back up GPSr we would have been in Geocaching trouble.
What I have also found though is that if I pull out the batteries from the GPSr without first shutting off the unit, the same problem occurs - ie it won't restart for hours. I pull out a battery, put it back in (that's the only way I know of turning it off when it gets into this cycle) and then press the start button - over and over again for upto 3 hours.
So what I think the problem is, is that it doesn't like being shut down without going through the proper shut down procedure - ie press the on/off button.
This I am sure is only a problem with my unit as I have a friend with a 710 and if we try it with his, it sometimes won't restart straight away, but it will start after just a few goes. Most ofthe time though it starts up straight away.
Anyone else had this experience by removing the batteries while the GPSr is still operaating?

September 3, 2012
9:16 am
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ShortcutHicksy
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pprass wrote:

Well that attempt at humour is now becoming more serious than I thought! I now find that even if I replace the batteries when I first get the "Low Battery" message, it still takes me around 20 attempts at booting up the unit before it starts.
I might start using Alkaline batteries and see if that is any better.

My experience when using old rechargeable batteries (old as you have been using them for a couple of years) is that they can appear OK but die quickly when placed under load (camera, restart etc). Although I’m not seeing your problem if I change them at the low voltage warning.

Graham.

September 3, 2012
8:58 am
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pprass
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pprass wrote:

...I'm changing batteries on the hour every hour from now on! I have bought a small cart that I attach to my belt and it follows me everywhere I go - it is chock-a-block full of batteries 😛

Well that attempt at humour is now becoming more serious than I thought! I now find that even if I replace the batteries when I first get the "Low Battery" message, it still takes me around 20 attempts at booting up the unit before it starts.
I might start using Alkaline batteries and see if that is any better.

August 1, 2012
3:21 am
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pprass
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ShortcutHicksy wrote:

...If you observe the battery icon it will often (if not always) flash to red when the unit starts up and then go to green.

Yes - I have noticed that and just thought it was its checking routine - 1. Check that all colours show;
2. Detect if owner is really desperate to have the GPS working so that he can decide which track to take in this "in the middle of nowhere" location. (there is a sweat sensor on the back of the unit which people think is the speaker grill)
3. If YES -then display "Low Battery - change battery" message.(hehehehe!)
4. If NO - then power up as normal. (ho hum)

ShortcutHicksy wrote:

I have previously spoken of this in the forum with the warning that ignoring “Low Voltage Warnings” can be dangerous and do it at your own peril.

I'm changing batteries on the hour every hour from now on! I have bought a small cart that I attach to my belt and it follows me everywhere I go - it is chock-a-block full of batteries 😛

August 1, 2012
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I have also had this happen. It can be difficult to get the unit to restart after putting in new batteries.

The software appears to loop in the low voltage routine. The battery voltage sensor is either to slow in detection the new batteries or more likely the software reading of the sensor is not correctly timed to allow the sensor to do its job. If you observe the battery icon it will often (if not always) flash to red when the unit starts up and then go to green.

I have previously spoken of this in the forum with the warning that ignoring “Low Voltage Warnings” can be dangerous and do it at your own peril.

Graham.

August 1, 2012
12:41 am
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pprass
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phild31 wrote:

...It would seem to be tied in to the using alkaline setting to get the best usage from rechargeable batteries bug.

Yes - intuitively (as I know nothing about the workings of battery powered instruments) I think there is a serious problem with the power indicator and the way that the unit detects low voltage.

Hope that Magellan are already working on this issue as it is now the most important bug to me. All the other bugs that I have reported are operational quirks that I just put up with, but if I can't get my GPSr to start at all - then that is serious - especially when out in the middle of nowhere.

(I wish there was a register of issues that Magellan are working on :unsure: - have I mentioned that before B) )

July 31, 2012
2:10 pm
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phild31
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I always get the change batteries/shutting down notification every time I put new batteries in it and restart it.
It has always started though.

But what you describe has happened once with mine, it took me a couple of tries to restart my 710.

At the time I thought I had just put dead batteries back in, but now hearing about your problem it seems to be a bug in the voltage detector not resetting from the low voltage warning or the 'Shut Down for Dead Battery' routine.

It would seem to be tied in to the using alkaline setting to get the best usage from rechargeable batteries bug.

When in trouble or in doubt, run in circles, scream and shout
July 31, 2012
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pprass
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Subject line sounds odd, but what I have found is that if I let the GPSr shut down due to the batteries running totally flat, then I cannot restart the GPS with fresh batteries, or even when plugged in to the PC.

However If I pull out the batteries before they run totally flat (ie when I get the first low battery warning)then all is ok when I put fresh batteries in and start the unit - it just starts up like normal.

I have just spent 1 hour trying to restart the 710 using 4 different batteries and powering it through the PC - then suddenly after what may have been the 20th time of trying to start the GPSr - it fired up!

This has happened a few times now and it is becoming a bit of a pain as I don't always catch the low battery warning message and in any case I am never sure if it is for real. I also don't take much notice of the battery indicator either - eg why do I have to have it on Alkaline when I use Rechargeables?

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Won't start if battery runs out! | Bug Reporting | Forums — 1 Comment

    • PLEASE FORGIVE OUR AUTOMATED RESPONSE

    Concerning your inquiry on this website. Unfortunately, we do not respond to service questions posted in the comment section of this website. If you wish to have a member of our forum assist you with a solution then post a MESSAGE on this website. May we suggest, that you JOIN the Forum. MEMBERSHIP is FREE. Do a search for your problem. If you do not find the answer then please post your question under the appropriate section. Do not use the comments section or your inquiry will not be answered. Joining is free and in this manner, both we and our membership can provide solutions. This method will also help other members. Regards, JG

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